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  1. Surveys
  2. 2005
  3. March
  4. Q
  5. QA Survey
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We are interested to get ideas from you that would help improve our customer experience. Please answer the following questions. Thank you, we appreciate your feedback.
 
 
 
I meet the target qoutas and goals.


 
Strongly Disagree
 
Somewhat Disagree
 
Neutral
 
Somewhat Agree
 
Strongly Agree
 
N/A
 
 
 
Overall productivity in getting the job done


 
Excellent
 
Good
 
Average
 
Below average
 
Poor
 
N/A
 
 
 
Going beyond what is expected of me to make customers happy



 
Yes, I always do so
 
Yes, occasionally
 
I work as much as is expected of me
 
I work less than what is expected of me
 
 
 
I respond quickly and courteously to fulfill customers' needs



 
Strongly Disagree
 
Somewhat Disagree
 
Neutral
 
Somewhat Agree
 
Strongly Agree
 
N/A
 
 
 
The overall quality of service that I provide is:



 
Excellent
 
Good
 
Average
 
Below average
 
Poor
 
N/A
 
 
Please rate yourself from the criteria based on the QA rating sheet. Results from this tab will be used for coaching purposes.
Excelent Good Needs Improvement
Accent
Language Comprehension
Rate of Speech
Natural Language vs. Scripting
Empathy/Tone
Accountability
Time Management
Active Listening
Understanding the issue(s) (Knowledge of Problem)
Communicated resolution steps
Ensure Resolution
 
 

Based on the questions above, would you require QA assistance on the areas where you need improvement?
Yes No
 
 
 
What would help you to be more productive and provide higher quality service?
   
 
 
 
Based on the current CTS call handling process, what would you suggest we do to ensure customer satisfaction?
   
 
Please contact [email protected] if you have any questions regarding this survey.
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