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Sir,
You are invited to participate in our survey being done for Qatar Airways. In this survey, approximately 130 people will be asked to complete a survey that asks questions about the level of customer satisfaction experienced with Qatar Airways while transporting cargo. It will take approximately ten minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Vinod Niranjan Kumar C by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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| What are the commodities you deal with? |
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| To which regions do you forward freight? |
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| * Name any four cargo airlines that you know of. | | |
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| Which of the given airlines would you prefer for forwarding freight to the following sectors?
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| Which of the following airlines do you use for freight forwarding? |
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| * Why have you chosen these airlines? | | |
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| How long have you been using Qatar Airways? |
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| * What are the features you look for in a freighter airline? | | |
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Please rate the following airlines with regard to the factors given below on a scale of 1-10, 10 being the highest.
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| Have you experienced any of the given problems with the following airlines?
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Please check the box if the corresponding statement is true.
WHEN YOU MAKE A CALL TO QATAR AIRWAYS OFFICE,
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| Please check the box if the corresponding statement is true. THE FARE LISTS,
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| Please check the box if the corresponding statement is true. AS REGARDS RESERVATIONS THE GSA/ AIRLINE,
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| Please check the box if the corresponding statement is true. REGARDING THE SALES REPRESENTATIVE,
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| * Can you state any incident where you were happy or unhappy with Qatar Airways service? | | |
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| Which product do you think Qatar Airways handles best? |
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| * Why do you think Qatar handles this cargo best? | | |
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| * Which destinations do you think Qatar Airways serves best and why?
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| How likely are you to continue with Qatar Airways? |
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| Will you recomend the services of Qatar Airways to others? |
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| * What are your specific suggestions/comments on Qatar Airways? | | |
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