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  1. Surveys
  2. 2005
  3. May
  4. Q
  5. quality enhancement in ites/bpo
0%
 

Q1: Do you have any six sigma initiatives in your organization?
Yes No
 
 

Q2:Do you have any six sigma training programs for individuals?
Yes No
 
 

Q3:Are you planning to for six sigma in your organisation in the near future?
Yes No
 
 

Q4:If yes,what kind of implementation would you like to go for?
 
Internal(in house consultants)
 
External(seeking services from six sigma professional companies)
 
 

Q5:Are you planning for six sigma trainings for individuals in the near future?
Yes No
 
 

Q6:If yes,for what?
 
Green belt
 
Black belt
 
Minitab
 
Champions
 
Others
 
 
 
Q7a:What is the size of your company?
   
b:What is the size of your quality department?
   
 
 

Q8:Would you be interested in the e-learning mode of six sigma?
Yes No
 
 

Q9:Do you use any of these tools in your processes?If yes,which ones?
 
Metrics based management
 
Statistical process control
 
Failure modes and effects analysis(FMEA)
 
Hypothesis testing
 
Analysis of process capability
 
 

Q10:Are you planning to go for COPC certification/re-certification at any of your centers?
Yes No
 
 
 
Q11:At which location(s)?
   
 
 
 
Q12:Do you think clients look for certifications when outsourcing work? Rate on a scale of 5 5-always 1-never
   
 
 
 
Q13:In what areas do you think certifications are not available but would soon become important for doing business? An example could be security certifications
   
 
 
 
Q14:What training programs do you have for middle management,if any?
   
 
 

Q15:Does your company:
 
Promote agents to team leader positions
 
Acquire team leaders laterally
 
 
 
Q16:What is your agent to team leader ratio?
   
 
 
 
Q17a:How many certified quality analysts do you have?
   
b:How many certified team leaders do you have?
   
 
 

Q18:Do you know that NASSCOM has an affiliation with the training modules (CBQA-certified bpo quality analyst CBTL-certified bpo team leader)offered by QAI?
Yes No
 
 

Q19:Do you think e-learning mode of middle management training would be a good alternative?
Yes No
 
 
 
Q20:What other assignments have you been a part of with QAI?
   
 
 
 
Q21:What workshops would you be interested in?
   
 
 

Q22:Would you be interested in getting more information about other offerings of QAI in the ITes/BPO sector like TRIZ,Lean etc.?
Yes No
 
 
 
Respondent's Name:
   
Designation:
   
Name of the organisation:
   
Postal Address
   
 
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