Surveys 2013 December Q QuestionPro : Company Satisfaction

QuestionPro : Company Satisfaction

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Exit Survey

How long have you used our [PRODUCTS/SERVICES]?   Less than 6 months   6 months to less than 1 year   1 year to less than 3 years   3 years to less than 5 years   5 years or more       Which of our [PRODUCTS/SERVICES] do you use? Select all that apply.   {OPTION 1}   {OPTION 2}   {OPTION 3}   {OPTION 4}   {OPTION 5}       How frequently do you purchase from us?   Every day   Every week   Every 2 - 3 weeks   Every month   Every 2 - 3 months   Every 4 - 6 months   Once or twice a year       How would you rate your level of satisfaction with us?   Highly satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Highly dissatisfied     How much do you rate us on the following attributes? Well Below Average Below Average Average Above Average Well Above Average Customer service Professionalism Quality of {PRODUCTS/SERVICES} Understanding customers' needs Sales staff Price     Comment:       How likely are you to continue doing business with us?   Very likely   Somewhat likely   Neutral   Somewhat unlikely   Very unlikely       How likely is it that you would recommend our [PRODUCTS/SERVICES] to a friend or colleague?   Very likely   Somewhat likely   Neutral   Somewhat unlikely   Very unlikely       Do you have any suggestions for improving our [PRODUCTS/SERVICES]?       What is your gender?   Male   Female   Prefer not to answer       Which category describes your age?   Younger than 18   18 - 24   25 - 34   35 - 44   45 - 54   55 - 64   65 or older   Prefer not to answer       What best describes your employment status?   Employed full-time   Employed part-time   Self-employed   Not employed, but looking for work   Not employed, not looking for work   Retired   Student   Military   Homemaker   Prefer not to answer   Other         Which of the following categories best describes the industry you work in?   Automotive   Advertising   Consulting Services   Education   Entertainment   Financial Services   Government Services   Healthcare   Human Resources   Information Technology   Marketing/Sales   Non-Profit   Pharmaceuticals   Public Relations   Technical Services   Travel   Other         Which category best describes your annual income?   Under $15,000   $15,000 - $29,999   $30,000 - $44,999   $45,000 - $59,999   $60,000 - $74,999   $75,000 - $89,999   $90,000 or more   Prefer not to answer