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  1. Surveys
  2. 2012
  3. March
  4. Q
  5. QuestionPro : Online Shopping Satisfaction
0%
Exit Survey »
 
 
How did you learn of our online store?
 
Media
 
Friend/family member
 
Employee
 
Web search/surfing
 
Other
 
 
 
 
In the last 12 months, how many times did you visit our online store?
 
None
 
1 - 2 times
 
3 - 5 times
 
6 - 10 times
 
11 - 20 times
 
More than 20 times
 
 
 
When was the last time you made a purchase at our online store?
 
In the last week
 
In the last month
 
In the last 3 months
 
In the last year
 
Over a year ago
 
Have never purchased online
 
 
 
The last time that you visited, why did you visit our online store?
 
Just browsing
 
To buy something for myself
 
To buy a gift
 
Re-directed by another website
 
Other
 
 
 
 
The last time you visited our online store, did you...
 
Buy exactly what you were looking for
 
Buy something in addition to what you were looking for
 
Buy something other than what you were looking for
 
Buy nothing
 
Other
 
 
 
 
Overall, how satisfied were you with your shopping experience in our online store?
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
Please rate your satisfaction with the following attributes of our online store.
Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied
Convenience
Range of products
Price
Purchase procedure
Quality of products
 
 
Please indicate the degree to which you agree/disagree with the following statements.
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree
The overall website experience is positive
The website is attractive
The website is easy to navigate
Images of the products give a good sense of the actual product
Supplementary information such as size, weight, colors, etc. is depicted clearly
It is easy to contact the customer service staff via email or chat
The online support staff is responsive to your needs
The payment process is simple to follow
 
 
Comment:
   
 
 
Please indicate the degree to which you are satisfied with the following statements about our products.
Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied
Good product variety
Good quality products
Products match online description
Products are reasonably priced
Products are delivered on time
 
 
Comment:
   
 
 
 
Would you recommend our online store to a friend or colleague?
 
Yes
 
No
 
 
 
How likely are you to shop at our online store again?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do you have any suggestions for improvement?
   
 
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