Surveys 2017 January Q QuestionPro : Product Use Satisfaction Survey Temp

QuestionPro : Product Use Satisfaction Survey Temp

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Dear Sir/Madam: As the president of [COMPANY], I want to thank you for buying our product. Please help us to better understand your needs by completing the survey below. Thank you for your time. Sincerely, [MANAGER NAME] President     The following is a list of product and service items. How satisfied are you with (Product) based on the below criteria? Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Not Applicable Overall quality Value Purchase experience Installation or first use experience Usage experience After purchase service (warranty, repair, help desk)       How long have you used [PRODUCT]?   Less than 1 month   1 to 6 months   6 months to 1 year   1 to 2 years   2 years or more   Never used       How often do you use [PRODUCT]?   Once a week or more often   2 to 3 times a month   Once a month   Every 2-3 months   2-3 times a year   Once a year or less often   Do not use       Overall, how satisfied are you with [PRODUCT]?   Very Unsatisfied   Unsatisfied   Somewhat Satisfied   Very Satisfied   Extremely Satisfied       Compared to other [PRODUCT CATEGORY] that are available, would you say that [PRODUCT] is:   Much better   Somewhat better   Almost the same   Somewhat worse   Much worse   Don't know or never used       Will you use or purchase [PRODUCT] again?   Definitely   Probably   Might or might not   Probably will not   Definitely, will not   Never used       Would you recommend [PRODUCT] to others?   Definitely, will recommend   Probably will recommend   Not sure   Probably will not recommend   Definitely, will not recommend   Never Used       Based on your experience with [PRODUCT], how likely are you to again buy a [Company Product]?   Somewhat Unlikely   Very Unlikely   Unsure   Very Likely   Extremely Likely       After you contact [COMPANY] customer service, were all problems resolved to your complete satisfaction?   Yes, by the company or its representatives   Yes, by me or someone outside the company   No, the problem was not resolved   No problems/No contact with customer service       Would you like to mention anything specific in your experience with the [PRODUCT] which was not asked in the survey?       Thank you for your feedback.