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Exit Survey
 
 
How satisfied are you with our mobile app?
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
How did you learn about our mobile app? Select all that apply.
 
SDSU website
 
MyState
 
InsideState
 
Website search
 
App store
 
Friend/colleague
 
Other
 

 
 
 
What is your primary reason for using the app?
 
General information
 
News and events
 
Social media
 
Campus map
 
Directory
 
Library
 
Athletics
 
Admissions
 
Other
 
 
 
 
How often do you use the app?
 
Daily
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
Which of the following are true? Select all that apply.
 
You were able to find exactly what you were looking for
 
You were able to find a part of what you were looking for
 
You were able to find something better than what you were looking for
 
You were not able to find what you were looking for
 
You had no specific agenda in mind when you used the app

 
 
Please rate the following attributes of our mobile app.
Well Below Average Below Average Average Above Average Well Above Average
Ease of navigation
Accuracy of information
Quality of content
Quantity of content
Layout/design
Meeting your needs
 
 
Comment:
   
 
 
 
How likely are you to visit our website again?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How likely are you to use this site as your primary source for information?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How likely are you to recommend our app to a friend or colleague in the future?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
On the basis of this website, how comfortable are you doing business with our company?
 
Very comfortable
 
Somewhat comfortable
 
Neutral
 
Somewhat comfortable
 
Very comfortable
 
 
 
How does our website compare to the websites of companies offering similar products or services?
 
Well Below Average
 
Below Average
 
Average
 
Above Average
 
Well Above Average
 
Don't Know
 
 
Comment:
   
 
 
 
Do you have any suggestions for improvement?