Surveys 2013 April Q QuestionPro : Support/Customer Service Call Follow

QuestionPro : Support/Customer Service Call Follow Raintree Systems

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Exit Survey

How satisfied were you with our customer support?   Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied       How satisfied were you with how the support staff resolved your problem?   Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied       If your problem was not resolved, did our staff offer to follow-up after the call?   Yes   No     Please rate our customer service representative on the following attributes. Very Poor Poor Fair Good Very Good Responsiveness Professionalism Politeness Knowledge of the problem Efficiency in solving the problem Manner of handling follow-up questions       How long did you have to wait on the telephone before the customer support representative was available?   Less than 1 minute   1 to less than 3 minutes   3 to less than 5 minutes   5 to less than 10 minutes   10 minutes or over       How many times did you contact customer support before your problem was resolved?   Once   Twice   Three times   More than three times   Problem is still unresolved       Do you have any suggestions for improvement?