Surveys 2014 September Q QuestionPro : Understanding Your Audience

QuestionPro : Understanding Your Audience

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Exit Survey

How long have you been a customer?   Less than 6 months   6 months to less than 1 year   1 year to less than 3 years   3 years to less than 5 years   5 years or more       What products/services of ours do you use?   {PRODUCT/SERVICE 1}   {PRODUCT/SERVICE 2}   {PRODUCT/SERVICE 3}   {PRODUCT/SERVICE 4}   {PRODUCT/SERVICE 5}   Other       How frequently do you purchase our products/services? Don't purchase Once a year or less Every 7-12 months Every 2-6 months Once a month Every 2-3 weeks Once or more a week {PRODUCT/SERVICE 1} {PRODUCT/SERVICE 2} {PRODUCT/SERVICE 3} {PRODUCT/SERVICE 4} {PRODUCT/SERVICE 5}     How important were each of the following attributes in your decision to purchase our product/service? Not important Somewhat important Neutral Somewhat important Very important Pricing Ease of use Quality of products/services Responsiveness of support staff Store location       Do you purchase mainly in the physical retail store or online?   Physical retail store   Online store   Purchase from both equally       Which city do you live in?   {CITY YOU SERVICE 1}   {CITY YOU SERVICE 2}   {CITY YOU SERVICE 3}   Other         Please indicate your gender.   Male   Female   Prefer not to answer       Which range includes your age?   Younger than 18   18 - 24   25- -34   35 - 44   45 - 54   55 - 64   65 or older   Prefer not to answer