Registration Survey

Registration Survey - One Call Does It All

The One Call Does It All Project Team would like some information from your department to help us determine what currently causes problems, what processes work right now, and how the overall process could be improved. All responses will be confidential.

What is the most frustrating issue you encounter when trying to pre-register a patient?

Do you see these issues as a process problem?

Do you see these issues as an education problem? If yes, patients, staff, or both?

How do you think the redesign proecess for patient scheduling and registration could make this better?

What is a common complaint or suggestion you hear from patients when you call to pre-register them?

Have you thought about what could be changed to address these complaints or implement these suggestions? If so, what?

Is most of the information you need to pre-register a patient in the PHS scheduler?

In your opinion, what can this project team do to streamline the patient scheduling and patient registration process? Specific ideas?

What value do you see in having the order sheet available to everyone to view via computer as opposed to pieces of paper being transferred everywhere?

In the perfect world, what do you think the perfect process for patient scheduling and registration would look like?

Do you know who in your department is part of the project team for redesigning the scheduling and registration process?

Please contact [email protected] if you have any questions regarding this survey.