Questions marked with an * are required
 
 
* Welcome to our survey. We appreciate your input and opinions. All individual responses will be held in strict confidence; only aggregate results will be released. Thanks again for your help.

Please maximize your screen for the best view of the survey; also, some scrolling will be necessary within portions of the survey.
 
 
 
* Which one of these cities is closest to your home?
 
Atlanta
 
New York City
 
Minneapolis/St. Paul
 
Cleveland/Columbus, OH
 
Los Angeles
 
 
* Please indicate your home zip code below.
 
 
How many times during the past 90 days have you visited each of the following shopping locations?
Unaware of this shopping location Have not been 1 time 2 times 3 times 4-6 times 7-9 times 10-12 times 13-15 times More than 15 times
* Richland Mall
* Easton Town Center
* Polaris Fashion Place
* Tanger Outlets/Columbus
* SouthPark Mall
* Lodi Outlet Mall
* Belden Village
* Springfield Town Plaza (Kohl’s, Burlington Coat Factory, etc.)
* Ontario Town Center Plaza (Target, Rue 21, Maurice’s, Dick’s Sporting Goods, TJ Maxx, Famous Footwear, etc.)
* Any retail store website (such as Gap, Ann Taylor, H&M, Zappos, Macy's, etc.)
* Online fashion retail website (such as Amazon, Rue La La, Gilt, Wanelo, etc.)
 
 
 
* When was your most recent visit to Richland Mall?
 
Within the past two weeks
 
Within the past month
 
Within the past 2 months
 
Within the past 3 months
 
Within the past 6 months
 
Within the past 12 months
 
Longer than one year/have never been
 
Uncertain/unaware of Richland Mall
 
 
 
* Which of the following reasons best describe why you have not visited Richland Mall in the past three months?
 
Doesn’t have the restaurants I like
 
Doesn’t have enough restaurants
 
Doesn’t have the stores I like
 
Too far from where I live/work
 
Doesn’t have enough stores
 
Other reason(s) - Please specify below
 
No opinion/none of the above

 
 
 
* Which of the following changes would most influence you to shop at Richland Mall or shop there more frequently?  Please select all that apply.
 
The addition of more stores that I like
 
If the center was more attractive, more welcoming
 
If there were more fast food options
 
If there were more community-related events
 
If the stores offered better prices/value
 
If there were more entertainment options
 
If it was easier to park
 
If there were more sit-down restaurant options
 
None of the above

 
 
 
* Which of these amenities / features would cause you to shop more often at Richland Mall?  Please select all that apply.
 
Strollers
 
Family restrooms
 
More benches and seating areas
 
New and updated children’s play area
 
Wheelchairs/electric scooters
 
Free Wi-Fi
 
None of the above/not applicable

 
 
 
Is there anything else that would cause you to shop more often at Richland Mall
   
 
 
 
* How long does it usually take you to travel to Richland Mall from your home?
 
Under 10 minutes
 
40-44 minutes
 
10-14 minutes
 
45-59 minutes
 
15-19 minutes
 
60-89 minutes
 
20-24 minutes
 
90 minutes to less than 2 hours
 
25-29 minutes
 
2 hours to less than 3 hours
 
30-34 minutes
 
3 hours or longer
 
35-39 minutes
 
Do not drive/does not apply
 
 
 
* Which of these stores are you likely to visit during a typical shopping trip to Richland Mall?   Please select all that apply.
 
Macy’s
 
JCPenney
 
Sears
 
American Eagle
 
Amy’s Hallmark
 
Bath & Body Works
 
Champs
 
Christopher & Banks
 
Hot Topic
 
Justice
 
Nail World
 
Other store(s)/restaurant(s) - Please specify below
 
None of the above/not applicable/not certain

 
 
 
* Which one of the following best describes your personal attitude toward fashion and the way you dress?
 
Unconcerned with Fashion
 
Aware of Fashion, but Don't Care
 
Mainstream-Conservative
 
Trendy
 
On the Cutting Edge of Fashion
 
Uncertain
 
 
 
* Approximately how much did you spend in the past 12 months on yourself for apparel, shoes and accessories?
 
Under $500
 
$500 to $749
 
$750 to $999
 
$1,000 to $1,499
 
$1,500 to $1,999
 
$2,000 to $2,499
 
$2,500 to $2,999
 
$3,000 or more
 
Uncertain
 
 
 
* How much did you spend on your most recently purchased pair of jeans?
 
Under $20
 
$20-$29
 
$30-$39
 
$40-$49
 
$50-$74
 
$75-$99
 
$100-$124
 
$125-$149
 
$150-$199
 
$200-$299
 
$300 or more
 
Haven't purchased jeans recently
 
Uncertain
 
 
 
* Based on the following responses, how often would you say you dine at a sit-down restaurant for lunch or dinner?
 
Once a Month or Less
 
2-3 Times a Month
 
Once per Week
 
Twice per Week
 
3-4 Times per Week
 
5-6 Times per Week
 
Daily/Once per Day
 
2 or More Times per Day
 
None/Don't Typically Dine Out
 
Uncertain
 
 
 
* Approximately how much do you spend per month on dining out?
 
Less Than $50
 
$50-$100
 
$101-$150
 
$151-$250
 
$251-$350
 
$351-$500
 
$501-$750
 
$751-$1,000
 
$1,001-$1,500
 
$1,501-$2,000
 
$2,001-$2,500
 
More Than $2,500
 
Uncertain
 
 
 
*

Which of the following types of stores – if added to Richland Mall – would be likely to cause you to shop at the center, or shop there more often?  Select all that apply.


 
Entertainment options
 
Home/kitchen store
 
Apparel/fashion/shoes/accessories
 
Sit-down restaurants
 
Salon/spa service
 
Fast food restaurants
 
Books/toys/games
 
Specialty grocer (e.g. Trader Joe's, Whole Foods, etc.)
 
Ohio local made products
 
None of the above/no opinion

 
 
 
*

Which of these stores – if added to Richland Mall – would be likely to cause you to shop at the center, or shop there more often? Select all that apply.


 
Crocs
 
Stride Rite
 
Things Remembered
 
Charming Charlie
 
Build-A-Bear
 
As Seen On TV
 
Vera Bradley
 
Perfumania
 
Buckeye Corner
 
Kitchen Collection
 
Pandora
 
Crossroad Candles
 
Golf USA
 
Pet Valu
 
Books-A-Million
 
None of the above/no opinion

 
 
 
Are there any other stores or store types that we should consider?
   
 
 
 
*

Thinking now about dining out, which of the following restaurant categories or types of cuisine would be likely to cause you to shop at Richland Mall, or shop there more often?  Select all that apply.


 
Hamburger & fries
 
Bakery/Coffee
 
Full service sit-down
 
Pizza
 
Snacks
 
Deli
 
Sushi
 
Organic
 
BBQ
 
Fast casual
 
Traditional food court/fast food
 
Ice cream/yogurt
 
Vegetarian
 
Pre-packaged “grab and go”
 
None of the above/no opinion

 
 
 
Are there any other restaurants or eating places we should consider?
   
 
 
 
Your candid feedback is extremely important to us, so is there anything else you would like to tell us about Richland Mall?
   
 
 

Please indicate what means you currently use to receive shopping and/or sales promotion information/special offers.


Currently Rely On Do Not Currently Use Not Sure/Uncertain
* Websites like Groupon
* Emails from centers/malls I have chosen
* Shopping center websites
* Customer loyalty clubs/programs
* Facebook
* Mobile/Smart Phone Apps
* Instagram
* Newspaper(s)
* Television
* Emails from stores I have chosen
Currently Rely On Do Not Currently Use Not Sure/Uncertain
* Snapchat
* Radio
* Displays & signage throughout a shopping center
* Direct mail to my home
* Text Message
* Web searches like Google
* Tourist publications
* Twitter
* YouTube
* WeChat
 
 
Please describe your participation level among the following social media sites.
Currently Using Site Do Not Use Site/Unlikely to Use Not Sure/Uncertain
* Google +
* Facebook
* Pinterest
* Groupon
* LinkedIn
* The Super Deal
* YouTube
* Twitter
* Instagram
* LivingSocial
* Pandora Radio
 
 
 
* THESE LAST FEW QUESTIONS ARE ASKED TO HELP US CATEGORIZE ALL THE INFORMATION YOU HAVE GIVEN US.
 
 
 
* Which category best reflects your employment status?
 
Manager/Proprietor/Technical/Professional
 
Homemaker
 
Clerical/Administrative
 
Laborer/Craftsperson
 
Self-Employed
 
Armed Services
 
High School Student
 
College Student
 
Other Student
 
Retired
 
Not Employed
 
Other
 
 
 
* Which of these categories best describes the highest level of education you have completed?
 
Less Than High School
 
Some High School
 
High School Graduate
 
Vocational/Technical School
 
Some College
 
College Graduate
 
Post College Graduate
 
 
 
* How many children under age 18 live in your household?
 
No Children
 
One Child
 
Two Children
 
Three or More Children
 
 
 
* Which of these categories best describes your background?
 
Caucasian
 
African-American
 
Hispanic/Latino
 
Asian/Pacific Islander
 
Native American
 
Other race
 
 
 
* Which of these categories best describes your age?
 
18-24
 
25-34
 
35-44
 
45-54
 
55-64
 
65-Plus
 
 
 
Which of these categories best describes your total household income before taxes?  (Information provided is confidential.)
 
Under $35,000
 
$35,000-$49,999
 
$50,000-$74,999
 
$75,000-$99,999
 
$100,000-$149,999
 
$150,000-$199,999
 
$200,000-$249,999
 
$250,000 or More
 
 
 
* What is your gender?
 
Male
 
Female