Sample MMHA Technology Survey Questions

As the president of [ORGANIZATION], I want to thank you for giving us the ability to serve you. To help us improve our service, please take a couple of minutes to tell us about the service that you have received so far. We appreciate your membership and want to make sure that we meet all your expectations.

Sincerely,
[PRESIDENT_NAME]
President

Overall, how would you rate the quality of each of the following activities we engage in?

	Poor	Fair	Good	Very Good	Excellent
Conferences

Newsletters

Special Events

Benefit Programs

Overall, how satisfied have you been with the [ORGANIZATION]?

Very Dissatisfied

Somewhat Dissatisfied

Neutral

Somewhat Satisfied

Totally Satisfied

How long have you been a member of [ORGANIZATION]?

Which of the following events have you attended?

Networking Events

Annuals

Breakfast Speaker Events

Special One-Time Events

What suggestions do you have to help improve [ORGANIZATION]?

What was your primary reason for joining [ORGANIZATION]?

Networking

Member Benefit Program

Annual Event Discounts

Breakfast Speaker Events

Other

Experience

Did the menu of items on the home page make sense to you?

Yes

No

If no, what would you like to see changed?

Approximately how many pages did you browse during this visit?

1 to 3

3 to 5

5 to 8

More than 10

How satisfied are you with your experience with [WEB_SITE]?

If you are not totally satisfied, please describe the reasons for your dissatisfaction below.

What additional information or features would you like included on the [WEB_SITE]?

About You

How frequently do you visit [COMPANY] website?

What prompted your visit today?

How would you rate yourself as an Internet user?

Expert

Good

Beginner

Optional:

Name:

Organization:

E-mail:

Please check all that apply to you:

Federal government official

Student

Program manager

State government official

Faculty member

Researcher

Local government official

IT professional

Other

Tell us how often you visit our site.

When you visit the site, are you using the computer from

Office

Home (including a home office)

Equally from the home and office

Other

Please tell us why you visit our site (please check all that apply)?

Several state agencies have moved on to e-commerce, that is, conducting business on-line. If [COMPANY/AGENCY] provided a web site, would you take advantage of conducting the following [AGENCY] businesses online?

Would you say our web site is:

Very attractive

Somewhat attractive

Average

Not very attractive

Not attractive at all

How much effort did you have to take to find our web site?

A lot less than I expected

Less than I expected

About what I expected

More than I expected

A lot more than I expected

From what you have seen and your experience with other sites, please rate the following features of the web page:

From your experience, what do you find to be the biggest challenge with using our site?

I am new to the Internet

Information I am looking is not available

Information is not well organized

There is just too much information

Hard to navigate through the information

Takes too long to load a page

Downloadable files or forms are in a format I cannot use

Other (please specify)

Did the menu of items on the home page make sense to you?

Yes

No

How did you hear about the Website?

We would like to hear your suggestions on how we can expand or improve our site. What additional information or features would you like to see added to the site?

Email