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  1. Surveys
  2. 2005
  3. April
  4. S
  5. Sample Survey
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Hello:

You are invited to participate in our survey of Pajaro Dunes Association homeowners. It will take approximately 15 minutes to complete the questionnaire.


Your participation in this study is completely voluntary. It is very important for the Board to learn your opinions.


If you complete the survey on line your survey responses will be stricly confidential and data from this survey will be reported only in the aggregate. Your information will be coded and will remain confidential. You can complete your survey on paper and return it to the Gatehouse addressed to Carol Turley. We will email to all homeowners who have provided email address to us. If you have questions at any time about the survey or the procedures, you may contact Carol Turley at 831 761 7744 or by email at the email address specified below.


Thank you very much for your time and support.
 
 
In the past 12 months have you had any direct contact with any of the Office Staff?
 
 
Yes
 
No
 
 
If the answer to 1 above was yes, please answer the following three questions on a scale of 1 to 5 with 5 being excellent service, please rate the Office Staff's customer service on the following factors: Friendly and courteous experience
 
 
1 Poor
 
2 Fair
 
3 Good
 
4 Great
 
5 Excellent
 
 
Response was given in a timely manner
 
 
1 Poor
 
2 Fair
 
3 Good
 
4 Great
 
5 Excellent
 
 
Response was informative and helpful:
 
 
1 Poor
 
2 Fair
 
3 Good
 
4 Great
 
5 Excellent
 
 
Response was informative and helpful
 
 
1 Poor
 
2 Fair
 
3 Good
 
4 Great
 
5 Excellent
 
 
Do any of the Office Staff exhibit exemplary customer service? If yes please name the Gatehosue Staff member and provide an example of service given
 
 
 
 
In particular, is there any Gatehouse Staff member who neds to significantly improve their customer service? If yes, please name the Gatehosue staff member and provide an example of service given/not given.
 
 
 
 
Additional Comments/Suggestions for improvement
   
 
Please contact [email protected] if you have any questions regarding this survey.
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