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Hello:
You are invited to participate in our survey about customer service when purchasing electronic products. It will take approximately 3 minutes to complete the questionnaire. We would really appreciate your responses and your openion is very important to us. Your information will be coded and will remain confidential. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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Have you ever owned or considered purchasing any of the following
products?
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From your own personal experience or from what you have heard about
these products, please answer the following question:
Does the product serve the purpose that it is supposed to?
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| How satisfied are you with your MP3 Player regarding the following items?
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| How satisfied are you with your Mac Computer regarding the following items?
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| How satisfied are you with your Cell Phone w/ Camera regarding the following items?
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| How satisfied are you with your PDA regarding the following items?
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| How satisfied are you with your Sidekick regarding the following items?
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| How likely are you to recommend any of the following products to others: MP3 Player, Mac Computer, Cell Phone w/ Camera, PDA, Sidekick |
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| If so, which ones would your recommend? | | |
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| Can you remember any bad experiences you have had with any of the following products (MP3 Player, Mac Computer, Cell Phone w/ Camera, PDA, Sidekick)?
If so, how did you deal with the situation? | | |
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If you contacted customer service, were all problems resolved to your complete satisfaction?
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| What recommendations would you offer for improving any of the following products: MP3 Player, Mac Computer, Cell Phone w/ Camera, PDA, Sidekick? | | |
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In your most recent customer service experience, how did you contact the representative?
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| About how long did you have to wait before speaking to a representative? |
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Did the representative... (Select all that apply)
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About how long did it take to get this problem resolved?
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Please think back to when you purchased any of the following products:
MP3 Player, Mac Computer, Cell Phone w/ Camera, PDA, Sidekick
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| If you were less than totally satisfied, what could have been done to serve you better? | | |
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| If you were not totally satisfied with the customer service, please describe the reasons for your dissatisfaction. | | |
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| The customer service representative was very courteous. |
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| The customer service representative was very knowledgeable. |
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| Additional Comments/Suggestions for improvement | | |
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