|
Hello:
You are invited to participate in our survey related to customer satisfaction in the healthcare industry. In this survey, approximately 100 people will be asked to complete a survey that asks questions about whether or not healthcare organizations are meeting the needs of their customers. It will take approximately 5-7 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact K. Seeber by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
|
| |
|
|
|
|
| * Have you ever received medical attention? (Emergency or routine visits) |
| |
|
|
|
|
|
| * What best describes the means in which your healthcare services are paid? |
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
| * What is the highest level of education you have achieved? |
| |
|
|
|
|
|
| * What type of setting do you most often receive medical care? |
| |
|
|
|
|
|
| * Does the healthcare organization that you receive services from have a strong/recognizable brand name in your community? |
| |
|
|
|
|
|
| * How did you choose the healthcare organization you currently use? Please select the MOST appropriate response. |
| |
|
|
|
|
|
| * Does your healthcare organization provide its customers with satisfaction surveys to complete? |
| |
|
|
|
|
|
| * Rank 1-7 in order of importance (with 1 being the MOST important). |
| |
| Location/Convenience |
| | | Technology and clinical capabilities |
| | | How well staff members work together to provide care |
| | | Appearance of the facility |
| | | Response to concerns/complaints made during your visits |
| | | Amount of time spent in waiting rooms |
| | | Compassionate medical workers |
| |
|
|
|
|
|
| * Does your healthcare organization advertise services that you would benefit from? |
| |
|
|
|
|
|
| * Do the departments within your healthcare services organization appear to communicate well with one another? |
| |
|
|
|
|
|
| * Does your healthcare organization handle your concerns/complaints in a satisfactory manner? |
| |
|
|
|
|
|
| * Do you consider yourself to be loyal to the healthcare organization you receive services from? |
| |
|
|
|
|
|
| * Choose the level of health that best describes you. |
| |
|
|
|
|
|
| * Have you ever researched healthcare organizations to determine how it ranked in comparison with others based on volume of procedures performed? |
| |
|
|
|
|
|
| * Would you recommend your healthcare services organization to others? |
| |
|
|
|
|
| |
| Additional Comments/Suggestions for improvement | | |
|
|
|
|
Loading...
