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  2. 2005
  3. June
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Hello:


You are invited to participate in our Customer Support survey. It will take approximately 5 minutes to complete the questionnaire.


Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 

Overall, how would you rate the professionalism of our response
Excellent Good Average Below Average Poor
 
 

Was our response helpful in assisting you with your inquiry?
 
Yes
 
No
 
 

Overall, how easy to understand was our response?
Excellent Good Average Below Average Poor
 
 

How satisfied are you with our response time to your inquiry?
Very Satisfied Somewhat Satisfied Somewhat Unsatisfied Very Unsatisfied
 
 

What do you consider to be an acceptable response time?
less than 4 hours 5-12 hours 13-23 hours 24-72 hours
 
 

How would you rate the effectiveness of our Customer Support / FAQ section of our Website?
Excellent Good Average Below Average Poor
 
 

Overall, how satisfied are you with our services?
Very Satisfied Somewhat Satisfied Somewhat Unsatisfied Very Unsatisfied
 
 
Additional Comments/Suggestions for improvement
   
 
Please contact [email protected] if you have any questions regarding this survey.
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