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  1. Surveys
  2. 2005
  3. August
  4. S
  5. Sample Survey
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Dear Customer:


Thank you for giving us the opportunity to introduce Private Label to you.

Please help us to serve you better by taking a couple of minutes to tell us about the service that you have received so far.



Please grade the following on a scale of 1-5 where
1 denotes Very Unsatisfied or Totally Disagree and 5 denotes Very Satisfied or Totally Agree.

For example:



1 = Very Unsatisfied / Totally Disagree

2 = Unsatisfied /Disagree

3 = Neutral

4 = Satisfied /Agree

5 = Very Satisfied /Totally Agree

0 = Not Applicable

 
 
1 = Very Unsatisfied / Totally Disagree

2 = Unsatisfied /Disagree

3 = Neutral

4 = Satisfied /Agree

5 = Very Satisfied /Totally Agree

0 = Not Applicable



Branding:

1 2 3 4 5 0
* You have heard of Private Label previously.
* You have seen one of Private Label’s advertisement or listings.
* If you were selecting a vendor or planning to switch suppliers, it is likely that you would consider or choose Private Label.
* You have previously been contacted by someone from Private Label.
* You are aware that Private Label is a subsidiary of Abex.
 
 
Products/Price:


1 2 3 4 5 0
* How satisfied are you with the product range of Private Label (www.privatelabelonline.com)?
* How satisfied are you with quality of pop ups from Private Label
* How satisfied are you with the prices of pop ups from Private Label?
* The pop ups from Private Label offer good value for money.
* How satisfied are you with quality of banner stands from Private Label?
* How satisfied are you with the prices of banner stands from Private Label?
* The banner stands from Private Label offer good value for money.
* How would you rate your first use/sample experience of Private Label products?
 
 
Services/Marketing:
1 2 3 4 5 0
* How satisfied are you with the pre-sales services of Private Label?
* How would you rate the product knowledge and expertise of the sales staff at Private Label?
* How satisfied are you with the ordering process at Private Label?
* How satisfied are you with the delivery services at Private Label?
* Overall, how satisfied are you with the services at Private Label?
* How would you rate the usefulness of the new Private Label website (www.privatelabelonline.com)?
* How would you rate the marketing efforts (advertisements, email campaign, exhibition presence, and direct mailer) to promote Private Label?
 
 
Please grade the following on a scale of 1-5 where
1 denotes Highly Unlikely and 5 denotes Highly Likely.



Level of Interest

1 2 3 4 5
* I will buy from Private Label at some point.
* I will visit the website – www.privatelabelonline.com of Private Label.
* I will respond to the advertising and marketing efforts by Private Label.
* I will contact Private Label to find our more at some time.
* I will consider switching from to Private Label for my supplies.
 
 
 
Additional Comments/Suggestions for improvement
   
 
 
 
*  
   
 
Please contact [email protected] if you have any questions regarding this survey.
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