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  1. Surveys
  2. 2005
  3. November
  4. S
  5. Sample Survey
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Good day Captain,
Barwil is committed to improving it's service performancec on a continuous basis to secure customer satisfaction. Feedback is important to help the organisation fulfill its customer's expectations. Hence it would be greatly appreciated if time could be allowed to complete and return this survey to the agent.
 
 

Must Improve Average Satisfactory Good Excellent
Was the preliminary information (prospects) provided by Barwil adequate?
 
 

Must Improve Average Satisfactory Good Excellent
Was the boarding agent prepared & updated regarding requirements related to the port call/cargo operation?
 
 

Must Improve Average Satisfactory Good Excellent
Did the arrival / clearance proceed without delay?
 
 

Must Improve Average Satisfactory Good Excellent
Was the information, such as status & expected progress, timely & accurate?
 
 

Must Improve Average Satisfactory Good Excellent
How would you rate the avaliability of the Barwil staff?
 
 

Must Improve Average Satisfactory Good Excellent
How would you rate the professionalism of the Barwil staff?
 
 

Must Improve Average Satisfactory Good Excellent
Did the departure / clearance proceed without delay?
 
 

Did any husbandry service(s) take place? (crew/supers/spares/stores/CTM) How would you rate this service?
Not Applicable Must Improve Average Satisfactory Good Excellent
 
 

If Barwil is not your normal agency, would you concider using Barwil again, should your owners have the choice?
Yes No
 
 
 
Additional Comments/Suggestions for improvement
   
 
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