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Dear Customer,

First of all, we as Baydemirler, would like to thank you for giving us the opportunity to serve you.

Please kindly help us to serve you better by taking a couple of minutes to tell us about the service that you have received by ourside in this year(2005).

We appreciate your business and want to make sure we meet your expectations.

It is really very important for us to learn your honest opinions about our product quality, the service before the sale and after the sale, and the overall satisfaction about our company.

Thank you very much for your time and support one more time. Please start with the survey now by clicking on the Continue button below.





Sincerely,






Cagdas
Area Sales Representative
 
 
 
In thinking about your most recent experience with [COMPANY], was the quality of customer service you received:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
The process for getting your concerns resolved was:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
Now please think about the features and benefits of the [PRODUCT] itself. How satisfied are you with the [PRODUCT]:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
Customer Service Representative


The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
Strongly Agree Agree Neutral Disagree Strongly Disagree
The customer service representative was very courteous
The customer service representative handled my call quickly
The customer service representative was very knowledgeable
 

Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Considering the total package offered by including customer service, [PRODUCT] features and benefits, and cost; how satisfied are you with [COMPANY]? COMPANY
 
Please contact [email protected] if you have any questions regarding this survey.
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