Security Customer Satisfaction

Dear Staff member

Please help us assist you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your feedback and want to make sure we meet your expectations.

Sincerely,

Craig Sharkie

National Security Manager

CSL Ltd

In evaluating your most recent security customer service experience, was the quality of service you received:

Please describe if there was any particular aspect of the service experience that stood out:

The process of getting your problem resolved was:

Please describe if there was any particular aspect of the process that stood out:

Security Officer Representative

The Security Officer was very courteous.

Which of the following qualities of the Security Officer stood out (as being superior)?

What qualities of the Security Officer irked you?

The Security Officer handled my enquiry quickly.

What would best describe your experience, when you made your enquiry?

Kept me waiting on phone

Had to explain several times

Didn't know how to handle problem

Had to ask others

Spoke slowly

Other

No improvement needed

The Security Officer was very knowledgeable.

The Security service:

Gave me the wrong information

Didn't understand the question

Gave unclear answers

Couldn't solve problem

Disorganized

Other

No improvement needed

The waiting time for having my question addressed was satisfactory.

My phone call was quickly transferred to the person who could best assist me:

Over the next 12 months, how likely are you to replace your (product) with another (product or brand)?

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing security services in the future.

If you have any comments or concerns about this survey please Contact: -

Craig Sharkie

National Security Manager

Ph: 9246 5266

[email protected]