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South-East Europe IT Industry Barometer
(SEE ITIB) |
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Dear Sir or Madam,
This survey is being conducted on behalf of six South-East Europe ICT associations (AITA, BIT Alliance, STIKK, MASIT, IT Cluster, ICT Network, VOICT, NiCAT) and the German Agency for International Cooperation (GIZ). The goal of this survey is to gather relevant information on the SEE regional software / IT services industry in order to develop an export planing as well as support measures to promote regional exports.
As we intent to design a planing and the export promotion measures according to your needs and expectations we would kindly like to ask you to answer the following questionnaire. Your input is essential for the success of this project!
All information provided by you will be treated strictly confidential and the results of the survey will be made anonymous.
The basis of South-East Europe IT Barometer (SEE ITIB) is the questionnaire presented on the following pages. It is divided into six main parts:
• General Information
• Export Related Questions
• Statistics
• Human Resources
• Forecast
• Current Issues and Remarks, Comments
You will be able to answer the survey anonymously, or if you chose so – provide your company name and contact information. If you do, that information will be used only by the GIZ international consultant to send you back your answers. The ICT associations will receive only the summarized results. No ICT association representative will have access to individual answers.
We appreciate the participation of all companies, so the results can be representative for the sector.
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* In which country is your company located?
(If in many, which is the main location in the listed countries.)
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* Do you want to provide your company name and contact information?
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| Name | | | | Function / Position | | | | * Direct Email | | |
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* Ownership
What is the ownership structure of the company?
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* Product / Services
What type of products and/or services your company provides?
(multiple answers possible)
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* ICT Association membership
Your company is a member of:
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* Which was the year of foundation of the company in the country?
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| Technical Profile of the Company |
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Please provide us with information on your company’s technical profile concerning Operating Systems and Platforms, Programming Languages and Development Tools as well as Database Technologies.
Operating Systems and Platforms
(multiple answers possible) |
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Programming Languages and Development Tools
(multiple answers possible) |
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Database Technologies
(multiple answers possible) |
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Is your company certified according to one of the following quality standards?
(multiple answers possible) |
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| Does your company work for international clients in your country? |
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| Does your company conduct export activities? |
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Export Market Potential
How would you evaluate the potential of the following markets for your company’s export activities?
(Please evaluate the export potential of each market even though you might currently not be exporting to that country/market)
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Competitive Advantages
What are your core competitive advantages in the international markets?
(multiple answers possible)
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Which foreign language skills are available in your company?
(multiple answers possible)
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How do you conduct your exports?
(Please indicate your export channels)
(multiple answers possible)
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How did you establish your first contact with your export client or foreign distribution partner?
(multiple answers possible)
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Where do you see the biggest export obstacles? Please rate the different export obstacles.
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| Success Factors
What do you think are the most important success factors for exporting? | | |
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| Export Promotion
What measures would you recommend in order to promote exports of regional SEE software / IT services? | | |
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| Further Comments
Do you have any further comments concerning the promotion of regional SEE exports of software / IT services which you would like to share with us? | | |
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| * 2012 | | | | * 2013 | | | | * 2014 (forecast) | | |
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| * 2012 | | | | * 2013 | | | | * 2014 (forecast) | | |
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Sales by Geography
What is the percentage distribution of your sales by regions?
(Sum of each line/year must be 100%)
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| If RoW / others, please specify the country(ies): | | |
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Product / Services
Considering total sales, what is the percentage distribution by type of products and services?
Please separate domestic market from export.
Export
What was the percentage distribution of your exports between products and services?
If you did not have exports in a certain year please enter 100 in “Not Applicable” (N/A).
(Sum of each line/year must be 100)
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Domestic Market
What was the percentage distribution of your domestic sales between products and services?
If you did not have sales on the domestic market in a certain year please enter 100 in “Not Applicable” (N/A).
(The sum of each line/year must be 100%)
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Sector
From which sectors (verticals) are your clients?
Please separate domestic market from export.
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Horizontal
In which horizontal markets do you provide products and / or services to your clients?
Please separate domestic market from export.
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What is the number of your staff, classified by the following categories?
Please consider employees as well as free-lancers that frequently work for the company.
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What was the employee turnover rate in your company in the asked years?
Please provide the number of leavers and the yearly average number of staff. The employee turnover rate will then be calculated using the definition below.
Definition: Employee Turnover Rate is the ratio of the number of workers that had to be replaced in a given time period to the average number of workers. (Source: WordNet1.7.1 - Copyright © 2001 by Princeton University)
Number of leavers in the year
---------------------------------------------- x 100 = Turnover Rate
Yearly average number of staff of last year
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| Open Positions and Time for Replacement |
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How many open positions did your company have per category for the period January - December 2013?
How much time it takes to hire a professional in the respective categories? Please give the answers in number of weeks.
Please consider employees as well as free-lancers that frequently work for the company.
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What are the average monthly GROSS salaries (as per labor contract) for the following positions?
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| * Software Architects | | | | * Software Developers | | | | * Quality Assurance Engineers | | | | * Project Managers | | | | * Business Analysts/Consultants | | | | * Training/Documentation/Support Specialists | | | | * Graphic/Usability/Multimedia Specialists | | | | * System Administrators/Integration Specialists
| | | | * Blended Rate
(Blended Rate is the rate that you would quote your services to a client, should you have to provide one number for that.) | | |
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What are your company sales projections for 2014? (% change compared to 2013)
**) If you are a development or other cost centre of a multinational corporation please provide your total cost/budget change projection.
Sales turnover coming from...
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Do you expect the total number of employees in your company to:
(Please, include full-time and part-time/free-lance employees in your calculation.)
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| Do you expect the salary level to:
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| Current Issues and Remarks, Comments |
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| Impact of external factors |
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| Considering the current situation of your business, how do you evaluate the influence of the following factors on the development of your business?
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Is brain drain influencing negatively your business?
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| Use the space below to give your comments and suggestions on the subjects that you evaluate as important for your company. Consider the work being performed in the IT sector, the supporters, the associations, the government etc. Comments, remarks, suggestions are also welcome. | | |
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