Service - Customer Satisfaction Survey

Thank you for choosing Block Imaging. We strive to continually improve our customer service, and your response to the questions below will help us greatly. Please take a moment to let us know how we did and we'll send you a $5 Starbucks or Subway gift card for your time - just don't forget to fill in your mailing address!

Thank you for your time and support,

Block Imaging Service Team

Contact Information

* Your Name :

* Your Company/Organization Name :

Address 1 :

Address 2 :

City :

State :

Zip :

Phone :

* Email Address :

Which customer service representative did you work with?

How satisfied are you working with Block Imaging Service Team?

Very Satisfied

Moderately Satisfied

Satisfied with a Few Concerns

Very Little Satisfaction

I can't get no Satisfaction

* Please list the reason/s why you rated your satisfaction level the way you did.

How satisfied were you with the response time from our service team?

Very Satisfied with Response Time

Moderatley Satisfied with Response Time

Response Time Needs Improvement

Response Time Extremely Slow

Did the engineer ever respond?

Please rate the overall professionalism and courtesy of our service coordinator.

Very Professional and Courteous

Moderately Professional and Courteous

Needs Improvement with Professionalism and Courtesy

Please enroll the Service Coordinator in Etiquette Classes

Hopeless

* Please let us know what you liked or disliked most about your experience with our service coordinator.

Please rate the professionalism and courtesy of the field service engineer who serviced your imaging equipment.

Very Professional and Courteous

Moderately Professional and Courteous

Needs Improvement with Professionalism and Courtesy

Please enroll the engineer in Etiquette Classes

Hopeless

* Please let us know what you liked or disliked most about your experience with our engineer.

Did you feel your service coordinator and/or engineer communicated status updates effectively throughout the duration of the service call?

Very Satisfied with Communication of Updates

Moderatley Satisfied with Communication of Updates

Needs Improvement with Communication of Updates

Barely Communicated Updates

Is the Service Call Over?

* Please let us know what your service coordinator did well or not so well on updating you throughout the service call.

How likely are you to refer Block Imaging to a colleague?

Very Likely to Refer

Probably Likely to Refer

Needs Improvement and May Refer

Probably Will not be My First Referral

Never

* In what ways do you feel we could improve?

* What gift card would you prefer?

Starbucks

Subway

None