Service | QuestionPro

Overall, I am very satisfied with the way [Company] performed (is performing) on this project.

Strongly disagree

Somewhat disagree

Neither agree or disagree

Somewhat agree

Strongly agree

	Strongly Disagree	Somewhat Disagree	Neither Agree or Disagree	Somewhat Agree	Strongly Agree
The account manager is knowledgeable and professional.						Company

I feel like I have a good personal relationship with the account manager.						Company

The account manager is making a positive contribution to my business.						Company

The account manager responds to my inquiries in a timely manner.						Company

Overall, I am very satisfied with the account manager.						Company

What would be your top reason for being very satisfied with [Company] account manager?

Compared to how you felt about [Company] before this project, what would you now say is the likelihood of completing another project with [Company]?

better, based on performance

about the same

worse, based on performance

Considering the overall value of the project you paid for, was it

an exceptional value, worth more than you paid for it

a good value, worth about what you paid for it

a poor value, worth less than you paid for it

Thank you for completing our survey.

Please rate the following characteristics of the service representative on a scale from 1 to 5, where 1 means poor service and 5 means excellent service. If you did not deal with a service representative, please select 6.

Product Background

Which product or products did you purchase?

[PRODUCT1]

[PRODUCT2]

[PRODUCT3]

[PRODUCT4]

How did the product's price compare to your expectations?

Why was the product purchased?

Purchased for self

Bought by someone else at my request

Gift from someone else

Family purchase

Business purchase

Other

Will you please give a brief description of any particular reason (or reasons)
why you choose to purchase [PRODUCT] at this [LOCATION] (instead of elsewhere)?

How many times have you purchased from [LOCATION] before?
(Enter 0 if you have not purchased from [LOCATION] before.)

How was your overall purchasing experience?

Would you purchase another product through the same means?

If you choose 'No' or 'Maybe' for the previous question, will you please
state any particular reason (or reasons)for your choice?

Pricing & Product Value

How much did you pay for your product (excluding tax)?

How would you rate the overall value of this product?

Name

Address

City

State

Zip

Email

Phone

Fax

Questions Comments you might have:

Thank you for taking the time to complete this survey! Your results will help us serve you better.