1. Surveys
  2. 2005
  3. March
  4. S
  5. Service Evaluation Internet Service Provider - COP
0%
 

Hello:
You are invited to participate in our survey on the Network WA project that introduced broadband into regional WA Schools. In this survey, approximately 200 schools will be asked to complete a survey that asks questions about your satisfaction with the new service. It will take approximately 15 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Avril Robertson on 0403744219 or by email at the email address specified below.
Thank you very much for your time and support. Please print out the survey, complete it and fax it to
 
 
 
1. Overall, how do you feel about your upgrade to broadband internet?
 
Excellent
 
Very Good
 
Good
 
Fair
 
Poor
 
 
2. 
Rate the following aspects of your internet connection since the intorduction of broadband.
Excellent Very Good Good Fair Poor
Reliability
Speed
Busy signals
Disconnects
 
 
 
3. How would you rate the improvement in the immediacy of midas email since the introduction of broadband?
 
A Lot Faster
 
A Little faster
 
Not much faster
 
no change
 
 
4. 
How would you rate the speed of the internet since the introductiuon of broadband?
 
A Lot Faster
 
A Little Faster
 
Not much faster
 
No Change
 
 
5. 
How have your login times reduced since the introduction of broadband?
 
Login times have been greatly reduced
 
Login times have been reduced a little
 
Login times are just the same
 
Login times have increased
 
 
6. 
Has the intorduction of broadband improved student enrollment services?
 
Yes they have improved a great deal
 
Yes they have improved a little
 
They haven't really improved
 
They are the same as before
 
 
7. Please indicate the extent to which you agree or disagree with the following statements
I feel like a lot more work can get done since the introduction of broadband
 
Strongly agree
 
Agree
 
Neutral
 
Disagree
 
Strongly disagree
 
Not sure
 
 
8. 
I have noticed a big difference since broadband was installed.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
Not sure
 
 
9. 
I feel like the students' eductaion will benefit greatly from the broadbad connection.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
Not sure
 
 
 
If possible could you write one example of how the services have really benefited the school?
   
 
 
 
11. Thank you for completing the survey. If you require further assistance, please send an e-mail to [email protected] . We can also be reached at 0403744219 24 hours a day, 7 days a week.
 
Please contact [email protected] if you have any questions regarding this survey.