This free survey is powered by QUESTIONPRO.COM
  1. Surveys
  2. 2005
  3. April
  4. S
  5. Service Operations Duty Manager Survey
0%
 

Hello:

You are invited to participate in our Service Operations Duty Manager survey. In this survey, approximately 30 people will be asked to complete a survey that asks questions about the SO Duty Managers. It will take approximately 7 minutes to complete the questionnaire.


Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.


Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Steven Lynn at 07836724751 or by email at the email address specified below. [email protected]


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 

Do you understand the Role & Responsibilities of the Service Operations Duty Manager?
 
Yes
 
No
 
Other comments please
 
 
Please rate the performance of the SO Duty Manager:
Excellent Very Good Good Fair Poor
* Ability to solve problems
Understanding of issue explained
* Responsiveness
* Professionalism
* Courtesy
* Friendliness
 
 
 
What can the SO Duty Manager do to assist you better?
   
 
 
 
How do you rate the SO Duty Manager's overall service performance today compared to this time last year?
 
Greatly improved
 
Improved
 
Somewhat improved
 
Same as last year
 
Somewhat declined
 
Declined
 
Greatly declined
 
 
 
If you could change or improve just one thing about the SO Duty Manager what would it be?
   
 
 
 
Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Strongly Agree
* The SO Duty Manager is knowledgeable and professional.
* I feel like I have a good relationship with the SO Duty Manager.
* The SO Duty Manager is making a positive contribution to the business.
* The SO Duty Manager responds to my inquiries in a timely manner.
* Overall, I am very satisfied with the SO Duty Manager.
 
 
 
What would be your top reason for being satisfied with the SO Duty Manager?
   
 
 
 
Please identify any manager whom you would like to give feedback on positive or negative:
 
Keith Locke
 
Martin Hayward
 
Steven Lynn
 
David Grimshaw
 
David Llewelyn
 
Comments
 
 
 
Please give some meaningful feedback to any or all of the SO Duty Manager's about their basic communications skills:
   
 
 
 
What would you like to see the SO Duty Manager do more often?
   
 
 
 
What would you like to see the SO Duty Manager do less often?
   
 
 
 
Thank you for completing our survey, please add any other comments.
   
 
Please contact [email protected] if you have any questions regarding this survey.
Survey Software Powered by QuestionPro Survey Software