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Surveys
2003
April
S
Service Quality Evaluation
Service Quality Evaluation
0%
Dear Customer:
As the president of All American Turf Maintenance, I want to thank you for giving us the ability to serve you. As part of offering great service to you, please take a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure that your highest expectations are met. Attached, you will find a coupon good for one free fertilizing. We hope that you will accept this as a token of our good will and desire to serve you better.
Sincerely,
Jason Denney
President
In evaluating your most recent customer service experience, was the quality of service you received:
Very poor
Somewhat unsatisfactory
About average
Very satisfactory
Superior
Was the process for getting your problem resolved:
Very poor
Somewhat unsatisfactory
About average
Very satisfactory
Superior
Was there anything about the courteousness of the service that stands out as being superior?
Patient
Enthusiastic
Listened carefully
Friendly
Responsive
Other
What about the customer service could it be improved? Was the representative:
Not patient
Not enthusiastic
Didn't listen carefully
Unfriendly
Unresponsive
Other
No improvement needed
The customer service representative was very knowledgeable.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
What would best describe what happened:
Gave me the wrong information
They didn't understand the question
Gave unclear answers
Couldn't solve problem
Disorganized
Other
No improvement needed
The waiting time for having my question addressed was satisfactory.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
Is the quality of maintenance on your lawn and garden:
Outstanding
Good
Average
Below Average
Poor
All things considred, over the next 12 months, how likely are you to replace your current lawn service with another company?
Certain
High chance
Equal chance
Low chance
Never
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please Contact: -
AATM
837 S.W. 36th St.
Palm City, FL 34990
Please contact
[email protected]
or
click here
if you have any questions regarding this survey.
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