1. Surveys
  2. 2013
  3. February
  4. S
  5. ServQual
0%
Exit Survey
 
 


Hello:
You are invited to participate in our survey on service quality. It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Dr. Michael L. Bruce at 765-641-4009 or by email at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
As a student of the Anderson MBA program, please indicate the level of satisfaction in the below questions. Please select Poor, Average, or Good for each question.
Poor Average Good
1. Professors present concise material and clearly communicate the necessary information to complete assignments.
2. Professors provide individual attention and instill confidence in students.
3. The classroom is a safe and effective learning environment.
4. The buildings are visually appealing and equipped with modern technology and resources.
5. The MBA program has convenient operating hours available to its students.
6. Professors care about you personally and are concerned with your academic endeavors.
7. Faculty and staff are willing to answer any questions and help to attain solutions to individual problems.
 
 
As a student of the Anderson MBA program, please indicate the level of satisfaction in the below questions. Please select Unsatisfied, Neutral, or Satisfied for each question.
Unsatisfied Neutral Satisfied
8. Faculty and staff are respectful and courteous to you.
9. Professors are aptly dressed in appearance and use professionalism.
10. Faculty and staff are receptive to your needs and provide accommodating office hours.
11. Professors are specialized in their field and are knowledgeable to answer questions.
12. The MBA program has your best interest at heart.
13. The MBA program's software (AccessAU) is easily accessible and resourceful for your needs.
14. Professors do what they say and give assignments accordingly as planned.
15. The MBA program has error-free resources and records.
16. Faculty and staff understand the specific needs of their students.
 
 
 
What led you to choose the Anderson University MBA program?
   
 
 
 
Would you recommend the Anderson University MBA program?
 
Yes
 
No
 
 
 
What % of the MBA program is paid for by your employment?
 
0-25%
 
26-50%
 
51-75%
 
76-100%
 
 
 
Form of Employment?
 
Part-Time
 
Full-Time
 
Self Employed
 
In Transition Between Employers
 
 
 
How many hours per week do you spend on school outside of the classroom?
 
0-5
 
6-10
 
11-15
 
15+
 
 
 
Gender
 
Male
 
Female
 
 
 
Marital Status
 
Single
 
Married