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Dear Customer:
As the manager of SIM2 USA, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.
Sincerely,
Fausto Naud
Customer Service Manager |
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| In thinking about your most recent experience with SIM2 USA, was the quality of customer service you received: |
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| If you indicated that the customer service was unsatisfactory, would you please describe what happened? | | |
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| The process for getting your concerns resolved was: |
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| Would you please take a few minutes to describe what happened? | | |
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| Would you please take a few minutes to describe why you are not satisfied with the product? | | |
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Customer Service Representative
The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
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| Are there any other comments about the customer service representative you would like to add? | | |
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The Process
The following questions pertain to the process by which your most recent service contract was handled. Please indicate whether you agree or disagree with the following statements.
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| Overall, how would you rate SIM2 USA? |
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| How satisfied are you with your service from SIM2 USA? |
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For your NEXT DLP purchase, how likely are you to purchase from SIM2 USA?
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| Which of the following modes did you use to place the order for GRAND CINEMA HT, HTL, RTX & DOMINO? |
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| What would you change about the process of purchasing GRAND CINEMA HT, HTL, RTX & DOMINO PRODUCT (i.e. placing the order, mode of payment, delivery etc) from SIM2 USA? | | |
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| Are there any other comments you have for SIM2 USA? | | |
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| Do you consider the problem resolved? |
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Was your question or issue resolved the first time you contacted technical support?
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| What is your overall satisfaction with this particular phone support experience? | | |
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Did you attempt to use our online support web site before making this call?
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| If yes, how satisfied were you overall with this online support experience? | | |
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| How satisfied are you with our technical support in general? | | |
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| We sincerely appreciate any comments or suggestions you have which will improve your satisfaction with our service. | | |
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In your most recent customer service experience, how did you contact the representative?
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There sufficient information available on the support web site to solve my problem.
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Did our representative (Select all that apply):
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| About how long did you have to wait before speaking to a representative? |
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About how long did it take to get this problem resolved?
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| How many times did you have to contact customer service before the problem was corrected? |
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| Overall, how satisfied are you with your customer service experience? |
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| If you were less than totally satisfied, what could have been done to serve you better? | | |
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Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please Contact: -
SIM2 USA
Customer Service Manager
10108 USA Today Way
Miramar, Florida 33025
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