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Dear Customer:
As the owner of Sincerely Yours Pen Pals, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for $15 toward next year's membership. That will make your membership fee for the 2005-2006 school year just $25! We hope that you will accept this as a token of our good will.
Sincerely,
Yasmin Smith
Owner |
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| How satisfied are you with Sincerely Yours Pen Pals regarding the following items? Please answer each question.
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| If you indicated that any category above was average or unsatisfactory, would you please describe what happened and indicate how we could improve? | | |
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| What is it that you like most about Sincerely Yours Pen Pals? Please enter as many items as you wish. | | |
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| What do you like least about Sincerely Yours Pen Pals? | | |
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Will you use/purchase a membership to Sincerely Yours Pen Pals again?
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How likely are you to recommend Sincerely Yours Pen Pals to other classroom teachers?
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| How long did it take for you to receive your membership packet in the mail after you submitted your membership form with payment? |
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| Was this a reasonable amount of time? |
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| If not, what would have been a reasonable amount of time? |
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| Did you like the free tote bag you received with your membership? |
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| If not, what free gift would you have appreciated more? | | |
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| What types of free gifts would you like to see us offer with membership in the future? | | |
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| How did you pay for your membership? |
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| Should you re-enroll, how do you plan on paying for next year's membership? |
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| What month does the school year begin in your school district? |
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| What month does the school year end in your school district? |
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| When considering enrolling your class in a program/ organization, what months are you most receptive to enrolling or hearing about new programs? | | |
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| What grade do you plan on teaching during the upcoming school year? | | |
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How often do your students correspond with their pen pals?
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| * Who initiated contact between your class and your buddy class? |
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| How was contact initiated? |
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| How long was it from the time you got your membership letter to the time first contact with buddy class was made? |
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| Was this a reasonable amount of time? |
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| If not, what would have been a reasonable amount of time? |
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Compared to other pen pal organizations that are available, would you say that Sincerely Yours Pen Pals is...
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If you contacted Sincerely Yours Pen Pals customer service, were all problems resolved to your complete satisfaction?
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If you have ever visited our website, please tell us how often you've visited our site.
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| From what you have seen and your experience with other sites, please rate the following features of the web page:
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| Would you say our web site is: |
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| Please tell us why you visit our site (please check all that apply)? |
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How much effort did you have to take to find our web site?
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From your experience, what do you find to be the biggest challenge with using our site?
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Did the menu of items on the home page make sense to you?
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How did you hear about the Website?
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| We would like to hear your suggestions on how we can expand or improve our site. What additional information or features would you like to see added to the site? | | | | Email | | |
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| Please tell us how we can make Sincerely Yours Pen Pals the very best it can be. What would you like to see us offer in the future? How can we improve in any and all areas? List as many things as you wish. | | |
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| If you have additional comments for Sincerely Yours Pen Pals about your experience with the organization that have not been addressed in the survey, please enter them below. | | |
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Other than the product itself, which of the following would most influence you when deciding to buy a [Product]?
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| Full Name | | | | Street Address | | | | City, State, Zip | | | | Phone | | | | Email | | | | Sincerely Yours Account Number | | |
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Thank you for your feedback. Your results will help us serve you better. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please Contact: -
Sincerely Yours Pen Pals
Yasmin Smith
P.O. Box 2940
Philadelphia, PA 19141
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