Surveys 2014 October S SLXandExchangeFunctionality

SLXandExchangeFunctionality

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The following survey questions are regarding the Exchange Link functionality in your SalesLogix tool. We want your honest feedback so that we can continue to improve the exchange of information between SalesLogix and Outlook. Please take a few minutes to complete the following survey by Wednesday, October 8, 2014. Thank you in advance for taking the time to complete this survey.Your opinion is important to us. Thank you.     * Do you have a SLXOutlookSync tab in your SalesLogix Contacts view?   Yes   No     * Does it house all of your available contacts or only those that you have selected to be part of your Outlook synchronization process?   It houses all my contacts   It houses only those that I select to place there     * How do you use the Exchange Link functionality today?     * What challenges, if any, have you had with the Exchange Link functionality?    If not applicable, type "NA" in text box     * If you had challenges, did you submit a ticket or tickets to the Service Desk?   Yes   No   I have not encountered any challenges     * Did you remove the tab or request to have the tab removed due to functionality issues?   Yes   No   I never had that tab     * What was the reason that you decided to remove the SLXOutlookSync tab?     * Did you submit a ticket or tickets to the Service Desk prior to removing the tab?   Yes   No   How satisfied were you with the resolution provided by the Support Desk?  5 4 3 2 1 0 * (5=very satisfied / 0=not satisfied at all)     * Why didn’t you submit a ticket for the issue?     * What are the benefits you see by using the exchange functionality?     * What other key issues, if any, have you experienced with the exchange functionality?    If not applicable, type "NA" in text box     * If you had other key issues with the exchange functionality, did you open a ticket with the Service Desk?   Yes   No   I have not encountered any other key issues   Other   If yes, how satisfied were you with the resolution provided by the Support Desk?  5 4 3 2 1 0 N/A * (5=very satisfied / 0=not satisfied at all)     Thank you for answering the survey questions! Is there anything else you’d like to tell us about Saleslogix functionality?     Optional: Comments/Suggestions:     Optional:First and Last Name

Please contact Valerie Elliott if you have any questions.