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  2. 2005
  3. June
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Hello:

You are invited to participate in our survey Internet - An effective channel for delivery of Financial Services. It will take approximately 3-5 minutes to complete the questionnaire.


Your participation in this study is completely voluntary. If you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.


Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Jose Augustin at +91-98863-81216 or by email at the email address specified below.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
1. 
* Age?
 
 
2. 
* Gender?
 
 
3. 
* Occupation?
 
 
4. 
* Annual Income?
 
 
5. 
Number of members in the family?
 
 
 
Contact No?
   
 
 
 
E-Mail ID?
   
 
 
8. 
You would describe yourself as a:
 
Intraday Trader
 
Short-term investor
 
Medium term investor
 
Long-term investor
 
 
9. 
Your tenure of investing in the markets would fit in which of the following categories the best:
0 - 3 yrs 3 - 6 yrs 6 - 9 yrs > 9 yrs
 
 
10. 
How long have you have you transacted with ICICIDirect?
0 - 1 yr 1 - 2 yrs 2 - 3 yrs > 3 yrs
 
 
11. 
The range of your trade volume is:
0 - 5 lacs 5 - 10 lacs 10 - 15 lacs 15 - 20 lacs > 20 lacs
 
 
12. 
How frequently do you trade?
 
Everyday
 
Once a week
 
Once a month
 
Once a year
 
Others(Please specify)
 
 
 
13. 
Where do you get information on analysis and technical views of the market?
 
ICICIDirect
 
Journals
 
Television
 
Internet
 
Friends
 
Others(Please specify)
 
 
 
14. 
Strongly agree Agree Indifferent Disagree Strongly disagree
You are essentially a speculative trader
You believe that ICICIDirect is the best way to trade
The research information given by ICICIDirect is very essential for me to conduct my activities:
The research information given by ICICIDirect is reliable and influences your choices:
ICICIDirect provides me with all the facilities I need.
 
 
15. 
How often have you interacted with customer care at ICICIDirect.com?
 
Once a day
 
Once a week
 
Once a fortnight
 
Once a month
 
 
16. 
Was your question or issue resolved the first time you contacted technical support?
Yes No
 
 
17. 
About how long did it take to get this problem resolved?
 
Immediate resolution
 
Less than one day
 
Between 1 and 3 days
 
More than a week
 
The problem is still unresolved
 
 
18. 
How did you contact customer service?
 
Email
 
Fax
 
Telephone
 
 
19. 
Overall, how satisfied are you, with ICICIDirect?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very Dissatisfied
 
 
20. 
Would you recommend ICICIDirect to others?
 
Definitely
 
Probably
 
Maybe
 
Probably not
 
Definitely not
 
 
21. 
How long have you been using the Internet (including using e-mail etc)?
 
Less than 6 months
 
6 to 12 months
 
1 to 3 years
 
4 to 6 years
 
> 7 years
 
Please contact [email protected] if you have any questions regarding this survey.
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