SmartPianos | QuestionPro

Hello and thanks for taking our survey. This is the first survey we have ever done so please forgive us if we ask silly questions.

First of all, do you find our site enjoyable to read?

Yes

No

Don't Know

Comments?

Do you think our piano adverts (on the website) contain sufficient textual & photographic information to give you an accurate idea of the condition/quality of the piano in question?

Under which of the following circumstances would you consider purchasing a piano without first travelling to see it in person?

Text description only

Text & photos only

Text, Photos and a video of the piano being played

All of the above AND satisfactory questioning via email/phone

I would never buy without visting in person

Other

Which type of pianos are you most interested in buying (if you are not in a position to buy at the moment, just try and imagine that you are)

Upright Piano

Grand Piano

Upright or Grand

Don't Know

How important is free delivery to you?

Essential

Very important

Not very important

Dont Know

How important is FAST delivery to you?

Essential

Very Important

Not very important

Don't Know

If we were to offer free 24 hour delivery would this make you more likely to buy from us rather than another shop offering an identical product but offering only a 7 day delivery?

Yes, this would be the deal clincher

It would be a significant factor

It would only make a slight difference

I don't really mind how long delivery takes within reason

Don't Know

If you were to consider buying a piano from us but you had some questions, would you rather ask your questions via email or telephone?

Email

Telephone

Don't Know

How quickly you would like us to reply to any emails/phonecalls that you send us?

A reply within 1 hour

A reply within a few hours

A reply within the same day

A reply within the same week

Don't Know

If we had a piano that seemed like it could be perfect for you and was within your budget, which of the following could persuade you to travel for several hours to view the piano?

Text description only would be fine

Text & Photos would be fine

Text, Photos and a video would be fine

I would not travel several hours

Finally, if you were to consider buying a piano from us what would be your preferred method of payment?