SMEs adoption of integrated e-commerce

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Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate.

If you have questions at any time about the survey or the procedures, you may contact 'YE ZHANG' at 07835771918 or by email at the email address '[email protected]'.

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Definition of e-commerce:

Your business sells products and services online. A member of your staff
manually transfers orders from the e-commerce system to your business
management or accounting systems.

The e-commerce and business management or accounting systems are not
technically joined together and operate as separate systems.

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Definition of integrated e-commerce:

Your business sells products and services online. Orders from the e-commerce
system are automatically transferred to your business management or
accounting systems in real time.

The e-commerce and business management or accounting systems are technically
joined together and operate as a single system.

* 1.Has your company previously adopted:

Electronic-commerce

Integrated e-commerce

No e-commerce technologies

* 2.What factors influence your choice when choosing integrated e-commerce solutions?

Budget

Complexity of the solution

Time needed to implement this solution

Legacy systems

Others (please specify in the box below)

3.How long did it take to implement it?

Longer than two years

Less than two years

Less than one year

Less than six months

* 4.What benefits or improvements does your company gain after adopting integrated e-commerce?

Faster response time

Improved efficiency

Improved accuracy

Reduced cost

Improved customer service

Enhanced capacity

No improvements or benefits

Others (please specify in the box below)

* 5.What disadvantages or problems do you find when using this tehcnology or system?

High cost

Complexity

Not flexible

Difficulties in maintenance and upgrading

Others(please specify in the box below)

* 6.What factors do you think are important for the successful adoption of integrated e-commerce?

* 7.Does your company plan to adopt integrated e-commerce?

Yes

* 8. What does your company want to achieve by adopting integrated e-commerce?

Faster response time

Improving efficiency

Improving accuracy

Reducing cost

Improving customer service

Enhancing capacity

Others(please specify in the box below)

* 9. Is there any difficulties or barriers when choosing or adopting integration solutions?

Too expensive

Too complicated

Lack of IT skills

Cost too much time

Difficult to choose suitable solution or vendor

Others(please specify in the box below)

* 10.Why doesn't your company adopt integrated e-commerce?

Not necessary

Too expensive

Having little knowledge about integrated e-commerce

Lack of IT skills

Too complicated

Difficult to choose integration solutions or vendor

Others (please specify in the box below)

* 11. Would you like to receive the survey results by email?

Yes

Please contact [email protected] if you have any questions regarding this survey.