Space Allocation Management

Dear Customer:

As the manager of The Space Allocation Management Department, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

Sincerely,

Rick Forbes

Manager

Please select personnel that you worked with

In evaluating your most recent customer service experience, was the quality of service you received:

The process of getting your problem resolved was:

Please describe if there was any particular aspect of the process that stood out:

Space Allocation representative

The representative as very courteous.

Which of the following qualities of the representative stood out (as being superior)?

What qualities of the representative irked you?

The Representative:

Gave me the wrong information

Didn't understand the question

Gave unclear answers

Couldn't solve problem

Disorganized

Other

No improvement needed

The waiting time for having my question addressed was satisfactory.

Would you please take a few minutes to describe what about the service experience stands out:

Was the process for getting your problem resolved:

Would you please take a few minutes to describe what about the process of getting your problem resolved stand out:

Was there anything about the courteousness of the service that stands out as being superior?

What about the representative could be improved?

The customer service representative was very knowledgeable.

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about this survey please Contact: -

Rick Forbes

Mail Stop 6225

865-574-0404