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It has been requested by Daryl Ansel that we conduct a survey to each of the sites in the Starr Restaurant Organization regarding your satisfaction with the current service and maintenance of your POS system, Aloha. Thank you in advance for completing our survey.
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| In thinking about your most recent experience with your previous service provider, what was your overall (level of) satisfaction? |
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| If you indicated that the experience was unsatisfactory, would you provide more detail? | | |
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| The results of getting your concerns resolved was: |
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| Would you please take a few minutes to describe what happened? | | |
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| How would you rate your overall satisfaction with the Call Desk ? |
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| The following questions pertain to the Call Desk. Please indicate whether you agree or disagree with the following statements
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| Please share any additional feedback regarding the Call Desk | | |
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On-Site Support
The following questions pertain to your experience of on-site support . Please indicate whether you agree or disagree with the following statements.
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| In past emergency situations, on average how long was the wait time for the arrival of on-site support after your initial call. |
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| Please share any additional feedback regarding on-site support. | | |
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| Please rank in order of frequency which of the following are the cause/subject of your most frequent service calls (1 - Most, 8 - Least) |
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| Printers |
| | | Credit Cards |
| | | Terminal Frozen |
| | | Menu Programming |
| | | Callibration |
| | | End of Day not Processing |
| | | Report Reoncilliation |
| | | Front of House Operation Question |
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Training
The following questions pertain to the training you may have received from your current service provider. Please indicate your feedback of the following statements.
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| What would you like to see more of and/or less of in future training? | | |
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| Do you have a single point person and/or a POS expert on site? |
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| What is your understanding of the current service agreement? |
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| What is your FOH and BOH Managers level of understanding of the current service and maintenance agreement? |
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| How would you rate the the accuracy of the service billing? |
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| How would rate the timeliness of the service billing? |
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| Going forward what are the most important things to you and your team that you expect from a POS service provider? | | |
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Current Day to Day Operations
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| Is the prep printing setup working well with the kitchen? |
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| Are items being routed to the proper printer? |
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| Do you have any Hardware, Terminals or Printers that are under frequent failure? |
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| Are the report settings/data sufficient? |
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| What issues are you currently experiencing with Server usage in FOH? | | |
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| What issues are you currently experiencing with Bartender usage in FOH? | | |
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| What issues are you currently experiencing with Manager usage in FOH? | | |
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| What issues are you currently experiencing with BOH functions? | | |
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| Thank you for your feedback and taking the time to assist us in gathering this critical information. |
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