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2005
March
S
Supplier Performance Measurement Survey
Supplier Performance Measurement Survey
This survey has been developed in an effort to measure and ultimately increase the quality of service of in-scope suppliers. Please read each question thoroughly before answering, remembering to be as honest as possible in your responses.
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Hello:
You are invited to participate in our Supplier Performance Measurement survey. It is very important for us to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Derek Bickell at 298-8914 or by email.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
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With regards to the overall quality of service provided by suppliers, please rate the following with 1 being most important and 10 being least important:
Corporate
Price
Process
Data
Quality
Product Support
Security of Supply
Locations
Insurance
Past Performance
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In regards to the supplier's "Corporate" structure, please rate the following with 1 being most important and 9 being least important:
Common business acumen
Environmental policy
Corporate stability
Community involvement
Ownership
Culture
Staff stability
Ethics
EH&S
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In regards to supplier "Pricing", please rate the following with 1 being most important and 4 being least important:
Best short term price
Best long term price
Interest in reducing costs
Leverage volumes
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In regards to "Processes", please rate the following with 1 being most important and 8 being least important:
Streamlined Procurement process
Simplified processes that improve bottom line
Standard procedures
Ease of ordering
Standard invoice process
Reduction of invoices
Quality of invoices
Terms
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In regards to "Data", please rate the following with 1 being most important and 4 being least important:
Statistics
Reporting
Documentation
Look backs
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In regards to "Quality", please rate the following with 1 being most important and 5 being least important:
Consistent products
Timely communication
Standardized specifications
Top quality products
Technology
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In regards to "Product Support", please rate the following with 1 being most important and 9 being least important:
Lower inventory costs through turnover
Inventory management
Dispositions
API, ANSI, Boiler's Branch, ISO
Technology access
Inspection
Knowledge
Applications
Warranty
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In regards to "Security of Supply", please rate the following with 1 being most important and 2 being least important:
Inventory
Strong relationship with manufacturers
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In regards to "Locations", please rate the following with 1 being most important and 3 being least important:
Near Enerplus operations
Delivery
Geographies
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In regards to "Insurance", please rate the following with 1 being most important and 4 being least important:
Liability insurance
WCB
Safety Record
Risk Management
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In regards to "Past Performance", please rate the following with 1 being most important and 5 being least important:
Relationship
Commitment
Cost reduction
Innovation
Resolution
SUPPLIER PERFORMANCE SURVEY
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