Support | QuestionPro

* What was the ticket number that your support issue was given?

What is your email address?

Did you log the Support Ticket yourself?

Yes

No

* How did you initially log the ticket?

Through the Support Portal

By Telephone

Magnetic North contacted me to inform me of a problem

Other

Was the telephone answered rapidly and in a professional manner?

Yes

No

Were your details immediately taken and a Support Ticket created?

Yes

No

Was the issue you called about resolved during your initial call?

Yes

No

Did you feel that the Support representative had a full understanding of your problem at the end of the initial telephone call?

Yes

No

* Did you already have an account set up on the Support Portal?

Yes

No

Did you find the process of creating an account simple?

Yes

No

Did you receive an e-mail confirmation that the Support Ticket had been created?

Yes

No

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
How satisfied were you with the speed of the initial response to the Ticket?