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  1. Surveys
  2. 2014
  3. June
  4. S
  5. Surgery Accounting Office Survery

Surgery Accounting Office Survery

Customer Satisfaction Survey Offered by the Accounting/Finance Office,
Department of Surgery
Perry Montgomery, Director of Finance; Robin Kuzen, Senior Finance Generalist; Linda Tomlin, Clinicial Accountant; Debbie McDaniel, Grants & Contracts Accountant; Tina McWilliams, Timekeeper, Gift Accounting
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1. How long have you been an employee in the Department of Surgery?
 
Less than one year
 
One to five years
 
Over five years
 
 
 
2. What is your employment group?
 
Billing and Coding
 
Clinical Faculty
 
Administrative Assistants
 
Research Faculty or Staff
 
Lab Residents
 
Other
 
 
 
 
3. How often have you contacted the Accounting/Finance Office within the last year?
 
Never
 
1-5 times
 
6-10 times
 
More than 10 times
 
Other
 
 
 
 
4. How satisfied were you with the services you received?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
5. Did you receive a copy of the Accounting Services Quick Tips & Reminders Brochure?
 
Yes
 
No
 
 
 
6. Please rank the usefulness to you of the Quick Tips & Reminders Brochure
Very Helpful
Somewhat helpful
Not helpful
Did Not Receive
 
 
 
7. Do you know about the use of task codes by the Accounting Department to identify cost centers?
 
No
 
Yes, I actively use task codes
 
Somewhat familiar with task codes
 
Not at all familiar with task codes
 
Not applicable
 
Other (please specify)
 

 
 
 
8. Are you familiar with the role of the P-Card Administrator and the importance of meeting the P-Card log deadline each month?
 
Yes
 
No, more information needed
 
Not sure
 
Not applicable
 
Other
 
 
 
9. Please rate your interactions with the accounting staff on the following:
Very satisfied Somewhat satisfied Not very satisfied Other N/A
Customer Service
Guidance on Financial policies and procedures
Reconciliation Training and Deadlines
Timekeeping Training and Deadlines
Communication
 
 
 
10. We welcome your comments and suggestions on improvements, additional information or other enhancements you would like to see from the Accounting/Finance Office?: