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Surveys
2006
July
S
survey 1
survey 1
0%
In your most recent customer service experience, how did you contact the representative?
In Person
By Telephone
Internet
Through a Dealer/Retailer/Broker
Other
Did our representative... (Select all that apply)
Quickly identify the problem
Appear knowledgeable and competent
Help you understand the cause and the solution to the problem
Handle issues with courtesy and professionalism
About how long did it take to get this problem resolved?
Immediate Resolution
Less than a day
Between 2 and 3 days
Between 3 and 5 days
More than a week
The problem is still not resolved
How many times did you have to contact customer service before the problem was corrected?
Once
Twice
Three Times
More than Three times
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Overall, how satisfied are you with the customer service experience?
If you were less than totally satisfied, what could have been done to serve you better?
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please Contact: -
[COMPANY]
[MANAGER_NAME]
Address 1
Address 2
City, State, ZipCode
Please contact
[email protected]
if you have any questions regarding this survey.
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