Survey on the Level of Telecom Service for SMEs

* Company Name

* Type of Business

* Department

* Name of the Telecom Service Provider

* Does your company use a customised telecom package?

Yes

No

* What telecom products does your company use currently? (You may choose more than one option)

* Is your company under a contract with a telecom company?

Yes

No

If yes, how long is the duration of the contract?

* Through which communication channel, did the telecomm company attract your attention? (You may choose more than one option)

* Please rank, in the order of importance, the following factors in choosing your current telecom service provider.
(1 = very important; 7 = unimportant)

Price
Quality
Complete Solution
Choice of Variety
Consultancy Service
After-sales Service
Others

Please specify for "Others"

* What retail channel did your company use in the process of purchasing the telecom solution?

* Before purchasing the product(s)/service(s), were you provided with a formal product demonstration?

Yes

No

If yes, by whom?

Company

Wholesaler/Agent

Other

* How important is a formal product demonstration of the product/service before purchasing it?

* Typically, how often do you have problems with your telecommunication system?

* In case of bottlenecks/problems, how do you contact the company?

Online query

Customer service hotline

Visit the company outlet

Other

Kindly rate the satisfaction level of your service experience

Thank you for your feedback. We sincerely appreciate your honest opinion.

If you have any comments or concerns about this survey please Contact: -

Ashish Bahl

University of Strathclyde

[email protected]