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| * How do you contact TAC? |
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| If by Phone, about how long did you have to wait before speaking to a TAC Engineer? |
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| Did the TAC Engineer...(Select all that apply) |
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| * About how long as an average it takes the TAC engineer to resolve the problem you escalated to TAC? |
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| * How many times did you have to contact TAC before the problem was resolved? |
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| * Does TAC cantact you to provide feedback on escalated problem? |
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| * Overall, how satisfied are you with the TAC support? |
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| * The process of getting your problem resolved was: |
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| * The TAC Engineer was very helpful. |
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| * Which of the following qualities of the TAC Engineer stood out? |
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| * What qualities of the TAC Engineer displeased you? |
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| * The TAC Engineer handled my request quickly. |
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| * What would best describe your experience, when you called? |
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| * The TAC Engineer was very knowledgeable. |
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| * The waiting time for having my question addressed was satisfactory. |
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| * Employees of TAC listen attentively to identify and understand my concerns. |
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| * TAC Group responds promptly to my requests, despite a busy workload. |
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| * Overall, how satisfied are you with the quality of the service provided by TAC? |
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| If you were less than totally satisfied, what could have been done to serve you better? | | |
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