Surveys 2015 March T TCV Client Experience

TCV Client Experience

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Exit Survey

How would you rate your overall satisfaction with TCV?   Completely unsatisfied   Somewhat unsatisfied   Slightly unsatisfied   Neither satisfied nor unsatisfied   Slightly satisfied   Somewhat satisfied   Completely satisfied       How would you rate the quality of the valuations TCV performs for you?   Poor   Fair   Average   Good   Excellent   I don't know       How knowledgeable does the TCV staff seem to you?   Extremely   Very   Moderately   Slightly   Not at all       How many business days would you say it take TCV to complete your valuations?     1   2   3   4   5   6   7   8   9   10       How satisfied are you with our valuation turn times?   Completely unsatisfied   Somewhat unsatisfied   Slightly unsatisfied   Neither satisfied nor unsatisfied   Slightly satisfied   Somewhat satisfied   Completely satisfied       How quickly do we respond to your requests?   Extremely Quickly   Quite Quickly   Somewhat Quickly   Neither Quickly Nor Slowly   Somewhat Slowly   Quite Slowly   Extremely Slowly       How do we rate on understanding your needs?   Well Below Average   Below Average   Average   Above Average   Well Above Averge       How do we rate in comparison to other valuation providers?   Much Higher   Somewhat Higher   Same   Somewhat Lower   Much Lower   Don't Know