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Hello:
You are invited to participate in our survey to gather needed information in order to improve the telecommunications experience. In this survey, approximately 25 people will be asked to complete a survey that asks questions about the telecommunications industry. It will take approximately 15 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Jamie Rice at 281-361-6760 or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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| Please rate the following list of possible needs and services using the scale below.
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| Within the telecommunications industry, which ONE product or service listed below do you feel is most important... |
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| What other products or services do you feel are important to your company? |
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| What one aspect do you feel needs the most improvement? |
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| What suggestions can you give that would help improve your above answer? | | |
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| Please rank the following items; 1 being most important and 6 being least important.
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| List the following products and services in order of importance. |
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| Office Wi-fi Tools |
| | | Telecom Asset Management Software |
| | | Customized Bill Analysis Account Representatives |
| | | Customized Billing Account Representatives |
| | | Content Savers |
| | | Customized Mobile Software Applications Building Team |
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| Use the scale below to rate the value from 1 to 10.
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| Considering the amount of time that you spend managing billing, how much value would you place on a consolidated billing product? |
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| If a cross carrier consolidated billing product were an available service, would you and your company be interested in such a product? |
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| What monetary value would you place on a consolidated billing product per monthly basis? | | |
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| As your company's telecommunications manager, what type of service do you expect from your wireless account manager? | | |
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| Thinking of past relationships with your wireless account manager, which ONE aspect has been the most valuable to your company? |
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| What other aspects have been helpful in meeting your company's needs? |
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| List your past and current telecommunications service providers... |
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| What do you like MOST about your current wireless manager's service? | | |
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| What do you like LEAST about your current wireless account manager's service? | | |
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| Please rate the following list for imporving customer to account manager relationships; 1 being "least effective and 5 being "most effective".
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| What ONE aspect has been most valuable to your company while working with your wireless support team? |
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| What other aspects have been most valuable to your company while working with your wireless support team? |
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| What do you like MOST about your wireless support team? | | |
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| What do you like LEAST about your wireless support team? | | |
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