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Customer Satisfaction Survey
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Exit Survey
 
 
Apple values your opinion and invites you to participate in a survey about your recent repair at an Apple Authorised Service Provider. The survey will take about 3-5 minutes to complete. Thank you for your feedback.
 
 
 
OVERALL, how satisfied were you with your recent repair experience at your Apple Authorised Service Provider?
 
Very satisfied
 
Somewhat satisfied
 
Neither satisfied nor dissatisfied
 
Somewhat dissatisfied
 
Very dissatisfied
 
No response
 
 
 
How did you deliver your product to your Apple Authorised Service Provider?
 
I carried my product in to the Apple Authorised Service Provider
 
I mailed my product to the Apple Authorised Service Provider
 
The Apple Authorised Service Provider picked up my product
 
I carried my product in to an Apple Reseller/Retailer (please specify the name and location of the store)
 
Other
 
 
 
 
Did the service resolve the issue you had with your Apple product?
 
Yes
 
No, I need another repair for the SAME issue
 
No, I need another repair for a DIFFERENT issue
 
No response
 
 
Please rate your level of satisfaction with each of the following aspects of your REPAIR EXPERIENCE:
Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied No response
The TECHNICAL ABILITY of the technician who repaired your product.
The PROFESSIONALISM of your primary contact at your Apple Authorized Service Provider.
The OVERALL APPEARANCE of the service location.
The TIMELINESS of the updates provided by your Apple Authorized Service Provider.
The TIME IT TOOK your Apple Authorised Service Provider to complete the repair.
The QUALITY of the REPAIR.
 
 
 
How long did your Apple Authorised Service Provider ESTIMATE that the repair would take? (calendar days including weekends)
 
Between 1 - 3 days
 
Between 4 - 6 days
 
Between 7 - 9 days
 
Between 10 - 12 days
 
More than 12 days
 
Do not know
 
 
 
After dropping off your product at your Apple Authorised Service Provider, how long did it ACTUALLY take to have your product repaired? (calendar days including weekends)
 
Between 1 - 3 days
 
Between 4 - 6 days
 
Between 7 - 9 days
 
Between 10 - 12 days
 
More than 12 days
 
Do not know
 
 
 
How satisfied were you with the repair documentation you received when you picked up your product from your Apple Authorised Service provider?
 
I did not receive repair documentation from my Service Provider
 
Very satisfied
 
Somewhat satisfied
 
Neither satisfied nor dissatisfied
 
Somewhat dissatisfied
 
Very dissatisfied
 
No response
 
 
 
How satisfied were you with your Apple Authorised Service Provider's verbal explanation of what was repaired?
 
I did not receive a verbal explanation from my Service Provider
 
Very satisfied
 
Somewhat satisfied
 
Neither satisfied nor dissatisfied
 
Somewhat dissatisfied
 
Very dissatisfied
 
No response
 
 
 
What aspect of your repair experience had the GREATEST IMPACT on your responses to this survey?
 
Resolution of your issue
 
Time to complete repair
 
Interaction with representative at your Apple Authorised Service Provider
 
Appearance of returned product
 
Written documentation of repair
 
Timeliness of updates from your Apple Authorised Service Provider
 
Location of your Apple Authorised Service Provider
 
Product quality
 
Interaction with Apple Telephone Support
 
Other
 
 
 
 
How likely are you to recommend your Apple Authorised Service Provider to a friend or family member?
 
Very likely
 
Somewhat likely
 
Neither likely nor unlikely
 
Somewhat unlikely
 
Very unlikely
 
No response
 
 
 
* Is there anything else that you would like to share with Apple about your experience with your Apple Authorised Service Provider? (Note: 2000 character limit)
   
 
 
 
Was your comment above a compliment, suggestion, or complaint?
 
Compliment
 
Suggestion
 
Complaint
 
No response