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Thank you for taking a few minutes to participate in the Diageo IS Services employee satisfaction survey, sponsored by Global Diageo Business Services (GDBS). Each question is tied to a specific action and accountability, ensuring your needs directly affect GDBS priorities. Please let us know how we're doing and anything you'd like us to do differently.

Thank you very much for your time and support. Please start the survey now by clicking on the Continue button below.
 
 
 
What are the most important improvements GDBS could make to its IS products, services or support?
   
 
 
 
* Please select all of the following services you receive from GDBS Business Shared Services (Budapest, Manila, Shanghai, Bogota or Nairobi shared service centers).
 
Order to Cash (OTC)
 
Purchase to Pay (PTP)
 
Record to Report (RTR)
 
Statutory Compliance
 
NONE

 
 
 
Please select your band level
 
1
 
2
 
3
 
4
 
5
 
6
 
7
 
 
Please rate your level of agreement with the following:
Agree strongly Agree Not sure Disagree Disagree strongly N/A
The Business Shared Services OTC team understands the needs of my business and how we operate.
The OTC processes are efficient and effective.
There is clear understanding of who is responsible for each task in the OTC processes.
The OTC team resolves issues proactively and independently.
The OTC team makes my job easier.
The OTC team demonstrates continuous improvement in processes and ways of working.
The OTC team effectively communicates with me and my customers.
I know who to contact if I have issues concerning OTC.
I receive the engagement and support I need from the Service Delivery team.
 
 
Please rate your level of agreement with the following statements.
Agree strongly Agree Not sure Disagree Disagree strongly N/A
The Business Shared Services PTP team understands the needs of my business and how we operate.
The PTP processes are efficient and effective.
There is clear understanding of who is responsible for each task in the PTP processes.
The PTP team resolves issues proactively and independently.
The PTP team makes my job easier.
The PTP team demonstrates continuous improvement in processes and ways of working.
The PTP team effectively communicates with me and my vendors.
I know who to contact if I have issues concerning PTP.
I receive the engagement and support I need from the Service Delivery team.
 
 
Please rate your level of agreement with the following statements.
Agree strongly Agree Not sure Disagree Disagree strongly N/A
The Business Shared Services RTR team understands the needs of my business and how we operate.
The RTR processes are efficient and effective.
There is clear understanding of who is responsible for each task in the RTR processes.
The RTR team resolves issues proactively and independently.
The RTR team makes my job easier.
The RTR team demonstrates continuous improvement in processes and ways of working.
The RTR team effectively communicates with me.
I know who to contact if I have issues concerning RTR.
I receive the engagement and support I need from the Service Delivery team.
 
 
Please rate your level of agreement with the following statements.
Agree strongly Agree Not sure Disagree Disagree strongly N/A
The Business Shared Services Statutory Compliance team understands the needs of my business and how we operate.
The Statutory Compliance processes are efficient and effective.
There is clear understanding of who is responsible for each task in the Statutory Compliance processes.
The Statutory Compliance team resolves issues proactively and independently.
The Statutory Compliance team makes my job easier.
The Statutory Compliance team demonstrates continuous improvement in processes and ways of working.
The Statutory Compliance team effectively communicates with me.
I know who to contact if I have issues concerning Statutory Compliance .
I receive the engagement and support I need from the Service Delivery team.
 
 
Please rate your level of satisfaction overall with each of the services you receive from GDBS Business Shared Services. Please choose N/A for any services you do not receive from GDBS.
 
 
 
What are the most important improvements GDBS can make to the services you receive from the Business Shared Services centers?
   
 
 
 
Would you be willing to participate in focus groups to further improve the GDBS products, services and support you use? If so, please provide your email address.
   
 
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