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Hello:
You are invited to participate in a survey for the Q1 TrueComp Process. In this survey, approximately thirty(30) people will be asked to complete a survey about the Monthly Commission Process. It will take approximately 5 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. All data will be used to improve the process.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact me at 630.717.2331 or by email at the email address specified below.
Thank you very much for your time and feedback. Please start with the survey now by clicking on the Continue button below.
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Commission Administrator
The following questions pertain to the Commission Administrator. Please indicate whether you agree or disagree with the following statements
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| In evaluating your most recent call to the Commission Administrator, was the quality of service you received: |
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| Please describe if there was any particular aspect of the service experience that stood out: | | |
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| The process of getting your problem resolved was: |
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| Please describe if there was any particular aspect of the process that stood out: | | |
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| Overall, how satisfied are you with [PRODUCT]? |
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| What recommendations would you offer for improving [PRODUCT]? | | |
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| Additional Comments/Suggestions for improvement | | |
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About how long did it take to get this problem resolved?
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| If you were less than totally satisfied, what could have been done to serve you better? | | |
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| In your opinion, how has team member satisfaction changed from Q1 of 2004 to 2005? |
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The Process
The following questions pertain to the process by which your most recent service contract was handled. Please indicate whether you agree or disagree with the following statements.
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| Overall, I am very satisfied with the way [COMPANY] performed (is performing) on this project. |
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| Thank you for completing my survey. If you have any other comments for me or Sales Comp and Planning please enter them below. | | |
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