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Hello:
You are invited to participate in our customer service and sales survey. Approximately 100 people will be asked to complete a survey that asks questions about their experience with depot repairs, response to their company's needs, quality of installations, etc. It will take approximately 10 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Stephen Plount at 720-934-7201 or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
What type of POS System do you use in your store?
PAR
IBM
Olivetti
Panasonic
Delphi
Javelin
Do you use a Digital Video Recorder in you Store?
Yes
No
What was the last item you purchased from TechAmerica?
POS System
DVR System
Depot Repair
Maintenance Agreement
System Upgrade
On Site Repair or Upgrade
On Site Warranty
Have not purchased from TechAmerica
How would you rate your TechAmerica experience?
Excellent
Above Average
Average
Below Average
Mediocre
Have you ever had a product repaired by TechAmerica's Depot?
Yes
No
Would you please describe what you liked best about the repair service
Would you please describe what you liked least about your experience with TechAmerica's Depot Repair.
What would be your most pressing need regarding your POS Systems?
Response time when down
Help Desk Information by Phone
A helpful and friendly technician
No Needs
My system never fails
Additional Comments/Suggestions
Please contact
[email protected]
if you have any questions regarding this survey.
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