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A'kum & Hello:

You are invited to participate in my Customer Survey for CICT . In this survey, approximately 10 people will be asked to complete a survey that asks questions about CICT's customer relations and service quality. It will take approximately 10 minutes to complete the questionnaire.


Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.


Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Nur Ilham at 012 7361226 or by email at the email address specified below.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Name:
   
* Role/Title:
   
* Department/Faculty:
   
 
 

What type of ICT services by CICT do you frequently request/use?
 
Application development
 
Training
 
Website management
 
Technical support
 
Helpdesk
 
Other

 
 

Which of the following 'touch points' (medium of communication) do you frequently use?
 
Internet (CICT website)
 
Email
 
Phone/Fax
 
Personal
 
System (ADU@IT)
 
Mail

 
 

How well does the 'touch point' communication work for you/your department?
 
Excellent
 
Good
 
Average
 
Poor
 
Terrible
 
 

On average, which of the following best describes CICT's timeliness in responding to your requests and inquiries?
 
Very timely
 
Somewhat timely
 
Mixed
 
Somewhat slow
 
Very slow
 
 

How would you rate CICT's reliability in delivering dependable and accurate services to you?
 
Extremely reliable
 
Very reliable
 
Neutral
 
Very unreliable
 
Extremely unreliable
 
 

How confident are you in the level of assurance (trust,competence, confidence) provided by CICT in delivering services?
 
Very confident
 
Somewhat confident
 
Mixed
 
Somewhat doubtful
 
Very doubtful
 
 

Which of the following Service Quality of CICT that is the most important to you?
 
Reliability
 
Assurance
 
Tangibles (physical facilities,etc.)
 
Emphathy
 
Reponsiveness
 
 

How satisfied are you with CICT services?
 
Extremely satisfied
 
Very satisfied
 
Neutral
 
Very dissatisfied
 
Extremely satisfied
 
 
 
What would you change about the process of getting a service (considering a service, ordering, installing, using etc.) from CICT?
   
 
 
 
What suggestions do you have for CICT which would help improve our relationship and services to you?
   
 
Please contact [email protected] if you have any questions regarding this survey.
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