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En Pointe's Atlanta Public Schools project sucess depends on our ability to deliver uniform top quality services. Our management team has developed a management system for Continuous Quality Improvement (CQI) in the following areas:

• Customer Satisfaction
• Workforce Satisfaction
• Team Environment
• Work Processes
• Business Results

Our quality assurance plan is to assure uniform quality and timeliness of Workstation/Printer Standard Services, Server Standard Service, Warranty Service, Emergency and Non-Standard Services.

This all starts with our mission to provide Computer Technical Support Services that meet and/or exceed customers’ expectation and En Pointe Technologies’ standards of business excellence.

We strive to ensure that our customers feel that our management and technical teams are professional, competent, knowledgeable, and courteous at all times.

“Customer Focus”is our number one priority and is therefore; recognized as a critical objective for En Pointe Technologies to succeed. We are committed to knowing who our customers are; while understanding what they want, and to increase their satisfaction.

En Pointe Technologies is committed to continually improve our processes and ability to effectively handle our customers’ needs. To accomplish this objective, we are requesting that your or your designated representatives participate in our customer satisfaction survey.

The results of the survey will be compiled, analyzed, and used by En Pointe Technologies” management & staff to further improve our methods, processes, and practices to better serve Atlanta Public Schools’ end-users.

Further, your participation in this confidential survey will enable us to capture data that we can use to determine how effectively and efficiently we are meeting your requirements.

It will take approximately 10 minutes to complete the survey.
Your participation in this study is completely voluntary. Your survey responses will be stricly confidential and data from this survey will be reported only in the aggregate.

Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Vernon Skipper at 770-454-3166 by email at [email protected].

Thank you very much for your time and support.