This free survey is powered by
QUESTIONPRO.COM
Create a Survey
Surveys
2005
May
T
Test Survey
Test Survey
0%
Hello: Financial Advisors
You are invited to participate in our Service Excellence Survey. In this survey, all Financial Advisors and Investment Consultants will be invited to complete a survey that asks questions about the current service standards. It will take approximately 10 minutes of your time to complete the questionnaire.
Your participation in this study is completely voluntary but encouraged.
Sometime in July, for 1 weekend and 1.5 Business Days, your CSOs will be attending Service Excellence Training with the aim of raising our Service Level Bar and instituting a Service Excellence Culture.
This pre survey will assist us to measure and improve on the service excellence culture development over the next few years.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. Thank you very much for your time and support. Please start with the survey now by clicking on the button below.
Favorite Drink...
Coke
Pepsi
Sprite
Mountain Dew
A&W Root Beer
Additional Comments/Suggestions for improvement
In evaluating your most recent customer service experience, was the quality of service you received:
Very poor
Somewhat unsatisfactory
About average
Very satisfactory
Superior
Please describe if there was any particular aspect of the service experience that stood out:
The process of getting your problem resolved was:
Very poor
Somewhat unsatisfactory
About average
Very satisfactory
Superior
Please describe if there was any particular aspect of the process that stood out:
Customer Service Representative
The customer service representative as very courteous.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
Which of the following qualities of the service representative stood out (as being superior)?
Patient
Enthusiastic
Listened carefully
Friendly
Responsive
Other
What qualities of the customer service representative irked you?
Not patient
Not enthusiastic
Didn't listen carefully
Unfriendly
Unresponsive
Other
No qualities irked me
The customer service representative handled my call quickly.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
The customer service representative was very knowledgeable.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
Please contact
[email protected]
if you have any questions regarding this survey.
Loading...
close
Loading...
Close
qpweb1.questionpro.net